TECHNICAL SUPPORT - BOSS REVOLUTION

We are always looking for a bilingual or tri-lingual (Eng/Spn) / Eng/Spn/French) technical support representative with technical training, experience, and education to support our retailers, consumers, and employees. As a Technical Support Representative, you will be responsible for providing technical assistance and support to retailers utilizing our range of products and services. You will play a critical role in ensuring the smooth operation of computer systems, scanners, printers, and our proprietary money transfer portal, resolving technical issues promptly and efficiently.

Responsibilities and Duties •  Take calls from Retailers and Customers experiencing technical issues·        

• Troubleshoot the issue over the phone·        

• Log all calls and solutions·        

• Report reoccurring issues to your supervisor·        

• Installs, modifies, and makes minor repairs to computer hardware and software systems.·        

• Resolves tickets·        

• Installs software and necessary applications for workflow.

• Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.        

• Prepares reference material for users by drafting operation instructions

Qualifications and Skills • Excellent problem-solving and troubleshooting skills.

• Experience working with computers·        

• Strong communication skills·        

• The ability to communicate technical information in an accessible manner to non-technical employees.       

• A process improvement mindset.      

• Software maintenance and testing capability.        

• Basic knowledge of networking principles and operating systems. 

• Customer-service focus.        

• Collaborative mindset.        

• Hands-on problem-solving ability.

• High School Diploma

 

Requirements • 85% of English Proficiency 

• Software and Hardware knowledge 

• Prior experience in tech support, desktop support, or a similar role.

• Customer Service and Tech Support Experience (Must)

• Excellent communication skills (written and spoken)

• Patient, helpful, empathetic, good listener & professional 

• Attention to detail and good problem-solving skills.

• Experience with remote desktop applications and help desk software. (Desired)

• Goals and people oriented

WE OFFER: Competitive salary Bonuses A great and positive workplace Parking Subsidy Life and Medical Insurance Benefits and Discounts Growth opportunities Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)