Customer Service Lead
IdtGuatemala City, GT
At a glance
- Location
- Guatemala City, GT
- Workplace
- On-site
- Pay
- Not published by the employer
- Employment type
- Other
- Experience
- Not stated
- Education
- No degree requirement stated
- Job family
- Customer success and support
- Seniority
- Lead
- Posted by employer
- 2 September 2026
- Last verified open
- 7 September 2026
- Region and country
- GT
- Team
- Guatemala
- Listed via
- Lever
What the employer wrote
Requirements: • Previous leadership or supervisory experience, preferably in a contact center or customer service environment.
• Strong communication, coaching, and problem-solving skills.
• Ability to analyze performance and identify opportunities for improvement.
• Strong organizational skills and attention to detail.
• Ability to handle escalations and make sound decisions in a fast-paced environment.
• Proactive, accountable, and team-oriented approach.
• Comfortable working with performance metrics, quality standards, and operational goals.
• Ability to work effectively with both local and international teams.
• Strong customer service mindset and professional judgment.
• Ability to learn and work effectively with multiple systems and business tools.
Where this record came from
Read from Idt's own Lever job board on , and last confirmed still open on . The employer published it on 2 September 2026. Jobsearch.ing did not write, edit or rank this posting, and does not vet the employer. View the original posting.