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Founding Customer Success Manager

CleraBerlin, Berlin

€60K – €70Kfrom listing textCustomer success and supportManagerFull time3+ yrs
Source-verified: read directly from this employer's own ashby job board, not a repost.On-sitePosted (2 days ago)Last verified (today)

At a glance

Location
Berlin, Berlin
Workplace
On-site
Pay
€60K – €70K (from listing text)
Employment type
Full time
Experience
3+ years
Education
No degree requirement stated
Job family
Customer success and support
Seniority
Manager
Posted by employer
5 September 2026
Last verified open
7 September 2026
Region and country
Berlin, DE
Team
Engineering
Listed via
Ashby

What the employer wrote

ABOUT THE ROLE

This is a founding Customer Success Manager role at an early-stage healthtech startup serving veterinary practices in Germany. You will own the full customer journey end to end, and play a central part in shaping how the company builds lasting trust with a traditional, largely non-bilingual customer base of German veterinarians.

WHAT YOU'LL DO

- Own the complete customer lifecycle, including onboarding, ongoing support, check-ins, renewals, and account expansion.

- Serve as the primary point of contact for veterinary practice customers, handling support tickets and inquiries in German.

- Run regular check-in calls with customers to maintain strong relationships and surface issues early.

- Analyze churn signals and proactively intervene to retain at-risk accounts.

- Identify and execute upsell and expansion opportunities across the customer base.

- Collect and synthesize customer feedback, then communicate key insights to product and engineering teams.

- Build and document CS processes and playbooks as the first dedicated CSM hire.

WHAT WE'RE LOOKING FOR

- 3 to 6 years of experience in a Customer Success, Account Management, or similar customer-facing role, ideally in a SaaS or B2B environment.

- Native or C2-level German speaker, with strong written and verbal English as well.

- Demonstrated track record of managing churn and retention, and running upsell or expansion conversations.

- Experience collecting and synthesizing customer feedback for internal product teams.

- Comfortable creating customer-facing documentation, FAQs, or training materials.

- Self-directed and proactive working style, with the confidence to own broad scope as an early hire.

- Familiarity with SaaS metrics such as churn rate or NRR is a plus.

- Any background in veterinary or healthcare environments is a strong bonus.

COMPENSATION & BENEFITS

Salary range: 60,000 to 70,000 EUR annually. Visa sponsorship is not available for this role.

LOCATION

On-site in Berlin, Germany. This is a full-time, in-office position.

Where this record came from

Read from Clera's own Ashby job board on , and last confirmed still open on . The employer published it on 5 September 2026. Jobsearch.ing did not write, edit or rank this posting, and does not vet the employer. View the original posting.

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