Associate Medical Information Manager

Accountabilities • Lead, educate, mentor, and manage a Medical Information team and enquiry handlers to deliver high-quality Medical Communications services.

• Ensure Medical Information services consistently meet quality standards, KPIs, regulatory requirements, internal policies, and applicable Pharmacovigilance and Medical Information agreements.

• Support the full delivery lifecycle of outsourced Medical Information services, including program management, service setup, program expansion, and ongoing compliance.

• Develop and maintain strong client relationships while identifying and implementing opportunities for process improvement.

• Contribute to business development activities and support the continued growth of Medical Information services.

• Participate in client audits and regulatory inspections as required.

• Ensure compliance with Pharmacovigilance regulatory obligations and support root cause analysis and the implementation of corrective and preventive actions (CAPA).

Requirements

• Bachelor’s degree or equivalent qualification in Life Sciences; a healthcare-related degree is advantageous.

• Professional fluency in English; Mandarin, Cantonese, Thai, or Korean language skills are preferred.

• Experience in program management, preferably within a Pharmacovigilance or Medical Information environment.

• Previous supervisory experience in a call center operation, ideally within Medical Information services.

• Demonstrated experience in mentoring, training, and line management.

• Strong critical-thinking abilities and a creative, solutions-oriented approach to problem solving.

• Excellent relationship-building and interpersonal skills.

• Strong written and verbal communication skills.

• Ability to work collaboratively while maintaining high standards of quality, compliance, and service delivery.

Benefits

• Opportunity to contribute to work that helps support the delivery of safe and effective pharmaceutical treatments to patients worldwide.

• Collaborative environment alongside professionals in clinical research, pharmacovigilance, and quality consulting.

• A culture centered on quality, integrity, trust, drive, passion, agility, responsiveness, belonging, and collaboration.

• Opportunities to grow professionally while working on global Medical Information programs.

• An inclusive workplace where diverse perspectives are valued and every voice is encouraged to contribute.

• Exposure to global clients, regulatory requirements, audits, inspections, and complex Medical Information programs.

• Supportive team environment focused on continuous improvement, professional development, and meaningful patient impact.

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