Executive, Fulfilment (Key Account Management)

Job Responsibility • Own and manage rapport with existing clients from onboarding, training, and build customer trust towards Fulfilment service.

• Manage day-to-day operations and manage change requests raised by assigned accounts.

• Main customer support for existing operational and system enquiries.

• Coordinate with internal stakeholders to understand customer needs, maximize retention and growth, and communicate learnings.

• Maintain existing customer success metrics , documentation and data.

• Independently prepare, draft and review presentations with customers.

• Work closely on contract negotiation and engagements between clients and legal team.

• Handle inquiries and perform related duties including ad hoc and fulfilment related tasks as assigned.

• Provide technical fulfilment expertise for incoming, onboarding and existing customers.

• Create customer retention using value proposition and continuous improvement.

Job Requirement • At least 1 year experience in sales, business development, account management, customer success or operations role.

• Experience in 3PL logistics business, particularly fulfilment and warehousing.

• Track Record on provide service that is up to shipper or platform expectation.

• At least Diploma / Degree in any field.

• Strategic, innovative, and creative personality with a strong business acumen.

• A passion for working in and managing a fast-paced, collaborative environment.

• Adept multi-tasker with ability to quickly prioritize and effectively delegate tasks.

• Operations or account management experience in Logistics market (either eCommerce or B2B)

• Strong existing working relationships with clients and internal teams.

• Proficiency in Microsoft Office (Word, Powerpoint, Excel) and Google Workspace (Docs, Slides, Sheets, Forms)

• Proficiency in English and Bahasa Melayu (Reading, Writing & Speaking.

• Proficiency in Mandarin will be added advantage for handling of overseas clients)