Senior Systems Analyst (ERP/TMS Integration)

What You'll Do • Analyze business requirements and propose integration, data flow, and system-impact solutions that balance feasibility and scalability

• Lead solution design and drive technical decisions in partnership with product owners, technical program managers, and development teams

• Implement, test, and release system enhancements, executing prioritized backlog items alongside US-based stakeholders

• Provide real-time support during US business hours as the primary contact for incident triage, resolution, and escalation

• Monitor service health, manage incidents and changes, and coordinate with global teams on prioritization and major incidents

• Maintain documentation and knowledge assets, and recommend improvements to systems, processes, and data quality

Core Essentials • Bachelor's degree in Computer Science, Information Technology, or a related field

• 5–10 years of experience in systems analysis and operations support, ideally within the logistics or supply chain industry

• Hands-on experience with ERP/TMS platforms such as CargoWise or SAP

• Advanced knowledge of programming and scripting languages such as XML, SQL, and Java

• Experience with EDI mapping, translation, and standards such as X12 or EDIFACT, or with PO management solutions

• Business-fluent English (read, write, verbal)

• Willingness to work a Taiwan-based night shift schedule to support US business hours

Bonus Skills • Background in logistics, accounting, finance, or brokerage

• Automation experience with RPA tools such as UiPath, or applied AI

• Familiarity with IT service management (ITIL) and ticketing platforms such as ServiceNow

• IT project management exposure (PMP, Agile)