E-commerce Operations Manager

What You'll Do • Own demand forecasting and inventory planning across all sales channels, continuously improving forecast accuracy, inventory turnover, and allocation while reducing stockouts and slow-moving stock

• Manage international ordering, import, and customs clearance, including product inspection and certification applications such as BSMI and NCC

• Run daily inbound and outbound operations, including shipping, receiving checks, and stock movements, and coordinate 3PL and logistics partners

• Assess warehouse relocation or expansion as inventory volumes grow, and lead cost improvement across inventory and logistics

• Operate the Shopify back office end to end, maintaining orders, product, and inventory data

• Respond to customer inquiries daily and manage after-sales service, returns, exchanges, and complaints, while building SOPs, KPIs, and automation to raise efficiency

Core Essentials • 5–7 years of experience in supply chain, logistics, or e-commerce operations

• Hands-on ownership across import, inbound/outbound, and inventory management, with the ability to run the full operations process independently

• Demonstrated experience in demand forecasting and inventory management

• Proven experience managing 3PL or external logistics vendors

• Strong Excel and data analysis skills, with the ability to turn operational data into concrete improvement proposals

• Comfortable with daily hands-on execution and able to work proactively and independently in a small team

• Able to read and write English to collaborate with an overseas headquarters

Bonus Skills • Hands-on experience with the Shopify back office

• Experience applying for product inspection and certification such as BSMI or NCC

• Multi-channel inventory experience across marketplaces such as Shopee or momo

• D2C online store background, or experience in process design, automation projects, or SOP building within a startup or small team