Manager, Client Experience (HR Technology, HRIS/HCM)

Position Details

Location: Remote (FL, CO, IL, MA, NH, RI, ME, CT, GA, SC, NC, TX, TN)

Type: Remote, Full-time

Work Model: Remote-first (Work from Where it Makes Sense – WfWiMS)

Compensation: $71,000-$115,000 plus incentives

Who We Are

livingHR is the remote-first, professional services "work agency" created to make work better. We partner with organizations to deliver human-centric, future-of-work-ready HR-managed services, professional services, and products. We believe in taking exceptional care of our people so they can deliver exceptional outcomes for clients, partners, and communities.

What You'll Do

Own and operate human resources for across industries and company sizes. In addition to providing HR support, this role will lead HRIS/HCM implementations for our clients. You'll be one of the internal experts on our clients' HR tech stack using systems such as HiBob, Lattice, Dayforce, Rippling, UKG, Paylocity Workday, and/or ADP), keeping platforms configured, integrated, compliant, and optimized.

Day-to-Day Responsibilities

HRIS/HCM System Ownership

- Administer and maintain the core HRIS platform (e.g., HiBob, Dayforce, Rippling), including workflows, permissions, and data integrity

- Administer performance and engagement platforms (e.g., Lattice) for goals, reviews, and feedback cycles

- Manage system integrations across HRIS, performance, payroll, benefits, and other downstream tools

Implementation & Optimization

- Lead configurations for clients implementing new HCM systems to include leading change management, new module rollouts, and system upgrades

- Build and maintain automated workflows to reduce manual HR admin

- Partner with People team leaders to translate process needs into system design

Data & Compliance

- Own HR data integrity, reporting, and audit readiness across systems

- Ensure HRIS practices meet federal, state, and local compliance requirements

- Deliver dashboards and reporting that support workforce planning and OKRs

People Operations & Core HR

- Optimize HR processes, policies, and systems for efficiency and compliance.

- Implement core HR practices: onboarding, employee relations, policy development.

- Advise on federal, state, and local employment law compliance.

What We Are Looking For

Core Competencies

- Generalist across livingHR's focus areas (tech, payroll, innovation, people analytics, operations, people and culture), with strong data storytelling skills.

- Client and project management; owns relationships, deadlines, and delivery end to end.

- Facilitation; leads implementation workshops and stakeholder sessions with confidence.

- Innovation mindset; finds ways to scale work and improve processes.

Role Requirements

- 5+ years administering and implementing HRIS/HCM systems

- HR Generalist or HRBP background with broad exposure across the employee lifecycle

- Experience working directly with clients in consulting, professional services, PEOs, or agencies

- Hands-on administrator experience with a core HRIS platform (e.g., HiBob, Dayforce and/or Rippling) required

- Hands-on administrator experience with a performance/engagement platform (e.g., Lattice) required

- HRIS and/or performance platform certification strongly preferred

- Strong systems thinking with the ability to troubleshoot integrations independently

- Excellent communication, stakeholder management, and advisory skills

- Comfort operating in a lean, fast-scaling environment with high ownership expectations

What You Can Expect

livingHR engages contract consultants on a project-by-project basis. Engagement timing, scope, and duration vary based on client needs. Consultants may be considered for multiple Full-time or part-time opportunities over time as part of our long-term talent community.