Sr. Manager, LOA and Accommodations

Accountabilities • Leave of Absence Program Leadership: Own the end-to-end leave of absence function, including program design, compliance, case management, and continuous improvement.

• Full Leave Lifecycle Management: Oversee cases from initial intake through leave administration and return-to-work coordination, ensuring timely communication and consistent handling.

• Workplace Accommodations: Manage the ADA interactive process from beginning to end, helping ensure accommodation requests are handled appropriately and in accordance with applicable requirements.

• Regulatory Compliance: Serve as the subject matter expert on FMLA, ADA/ADAAA, PWFA, and multi-state leave laws, with particular attention to California leave requirements.

• Team Leadership: Supervise and develop a Leave of Absence Specialist while establishing clear processes, expectations, and accountability across the function.

• Cross-Functional Partnership: Collaborate with Payroll, Benefits, Legal, and HR Business Partners to coordinate leave and accommodation cases, address complex situations, and maintain consistent practices.

• Vendor and Carrier Management: Lead relationships with third-party leave carriers and service providers, including vendor transitions and ongoing service coordination.

• HR Systems and Workflow Optimization: Support leave management workflows and system integrations involving UKG and ADP, contributing to broader HR technology implementation and process redesign.

• Reporting and Analytics: Develop reporting and analytical tools that provide leadership with visibility into leave trends, costs, operational performance, and compliance health.

• Function Development: Build scalable leave and accommodations processes as part of the broader transformation of HR Operations, identifying opportunities to improve efficiency, consistency, and employee support.

Requirements

• Relevant Experience: At least 6 years of progressive experience in leave of absence management and workplace accommodations, including at least 2 years leading people or programs.

• Employment Law Expertise: Deep knowledge of FMLA, ADA/ADAAA, PWFA, and multi-state leave laws. Experience with California leave laws is strongly preferred.

• Complex Case Management: Demonstrated ability to manage sensitive, high-stakes leave and accommodation cases directly while simultaneously developing and improving broader programs.

• Leadership Skills: Experience supervising team members or leading programs, establishing effective processes, and maintaining accountability for quality and compliance.

• Vendor Management: Experience managing third-party leave carriers and service providers, including vendor transitions and implementation activities.

• HR Technology Proficiency: Familiarity with HR information systems and leave case management platforms. Experience with UKG or ADP is preferred.

• Analytical and Process Improvement Skills: Ability to develop reporting, evaluate operational trends, identify compliance risks, and improve leave administration workflows.

• Cross-Functional Collaboration: Strong ability to work with HR, Legal, Payroll, Benefits, and other stakeholders to resolve complex cases and align processes.

• Judgment and Discretion: Excellent decision-making skills, confidentiality, and discretion when handling sensitive employee information and challenging situations.

• Employee-Centered Approach: Genuine empathy and compassion for employees navigating medical, family, and other significant life circumstances.

• Adaptability: Comfort working in a changing environment, building new functions, and contributing to HR transformation initiatives.

Benefits

• Annual Base Salary: $130,000–$150,000.

• Healthcare Coverage: Medical, dental, and vision insurance.

• Retirement Savings: 401(k) plan with a company match.

• Paid Time Off: PTO provided in accordance with applicable state and federal requirements.

• Insurance Coverage: Disability and life insurance, along with additional ancillary benefits.

• Additional Compensation: Potential incentive compensation, including bonuses and commissions, depending on the role and performance.

• Employee Discounts: Discounts on treatments and products.

• Remote Work: Remote position based in the United States.

• Professional Growth: Opportunity to help shape a developing HR function, contribute to a UKG Pro implementation, and lead process redesign across HR Operations.

• Career Advancement: Potential growth path to Senior Director, HR Operations for the right leader.

• Inclusive Workplace: Commitment to equal employment opportunities and reasonable accommodations as required by law.

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