Virtual Medical Assistant (RN)

Accountabilities: • Handle inbound patient calls related to appointment scheduling, rescheduling, clinic information, and other healthcare-related inquiries.

• Conduct outbound calls for appointment reminders, wellness checks, follow-ups, and other patient outreach activities.

• Document all relevant call information accurately in the appropriate electronic medical record (EMR) and ensure onsite personnel and providers have the necessary context.

• Communicate and coordinate with online healthcare personnel and internal team members through Google Chat and other digital collaboration tools.

• Maintain clear, accurate, and timely documentation to support continuity of care and efficient clinic operations.

• Follow established processes and service standards while protecting the accuracy and confidentiality of patient information.

• Participate in training and expand capabilities across healthcare support functions, including referral management, prior authorizations, medical records, prescription coordination, eligibility and benefits, HEDIS, and related activities.

• Collaborate effectively with healthcare teams and adapt to the specific workflows and requirements of the clinics being supported.

• Maintain consistent performance in a remote, high-accountability environment while meeting scheduling, communication, and productivity expectations.

Requirements:

• Bachelor’s degree in Nursing (BSN) or equivalent nursing qualification.

• At least 6 months of experience in a healthcare BPO account or comparable healthcare customer support environment.

• Excellent English proficiency, with strong verbal and written communication skills suitable for interacting with patients and U.S.-based healthcare professionals.

• Strong computer literacy, including practical experience with Gmail, Google Sheets, electronic documentation, and digital communication platforms.

• Typing speed of at least 25 words per minute.

• Reliable high-speed internet connection and a stable, professional, and conducive home working environment.

• Ability to work effectively during night shifts and willingness to work weekends and holidays when required by client schedules.

• Strong attention to detail, organization, and documentation skills, particularly when handling patient information and EMR notes.

• Ability to remain professional, patient-focused, and composed when managing multiple interactions and competing priorities.

• Physically and technically prepared to perform the responsibilities of a remote healthcare support role.

• Applicants should be based in India for this particular opportunity.

Benefits:

• Fully remote work arrangement.

• Night-shift schedule supporting international healthcare operations.

• Competitive monthly compensation, with the source role listing a range of PHP 20,000–30,000 for the original market.

• New-hire bonus of PHP 5,000 in the original compensation structure.

• Attendance bonus of PHP 2,000 in the original compensation structure.

• Paid training period.

• Paid time off, including public holidays, vacation, and personal time off, subject to applicable employment terms.

• Government benefits administration.

• Health insurance with one covered dependent.

• Life insurance coverage.

• Accident insurance coverage.

• Opportunities for professional development and training in additional healthcare operations functions.

• Employee engagement activities and community initiatives.

• Access to employee clubs and interest-based activities.

• International exposure and potential travel opportunities, subject to business needs and eligibility.

• Additional benefits may vary based on employment location, contract terms, and applicable local policies.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1