Technical Support Engineer

Accountabilities: • Provide technical support to customers through tickets, calls, meetings, and written communication.

• Troubleshoot and resolve software, application, system, user, database, and integration-related issues.

• Manage multiple support requests and prioritize tickets based on urgency, business impact, and applicable SLA requirements.

• Provide end-user assistance, with particular emphasis on Microsoft Outlook troubleshooting and support.

• Apply working knowledge of C# to investigate application issues and support technical troubleshooting.

• Perform basic troubleshooting and queries using Microsoft SQL Server.

• Investigate incidents, identify potential root causes, and document troubleshooting processes, findings, and resolutions.

• Reproduce reported issues and provide Development or Engineering teams with clear and actionable technical information.

• Escalate bugs and complex technical problems to the appropriate technical teams when resolution requires further investigation.

• Support customers throughout onboarding, implementation, configuration, and adoption of the platform.

• Maintain clear, professional, and timely communication with customers throughout the support and resolution process.

• Identify recurring customer issues and communicate relevant insights and improvement opportunities to Engineering and Product teams.

• Maintain accurate documentation of customer interactions, incidents, solutions, and recurring technical problems.

Requirements:

• At least 1 year of experience in Help Desk, Technical Support, Application Support, Customer Support Engineering, or a similar technical support environment.

• Hands-on experience managing, investigating, and resolving technical support tickets.

• Strong experience providing end-user support for Microsoft Outlook.

• Working knowledge or professional experience with C# is required.

• Knowledge of Microsoft SQL Server and the ability to perform basic SQL troubleshooting and queries.

• Strong troubleshooting, analytical, and problem-solving skills.

• Ability to assess the urgency and business impact of technical incidents and prioritize work accordingly.

• Experience working with SLAs, ticket queues, and support prioritization.

• Strong technical aptitude and the ability to learn new software platforms and technologies quickly.

• Ability to explain technical concepts clearly and effectively to non-technical customers.

• Strong customer-service mindset with patience, professionalism, and a solutions-oriented approach.

• Ability to manage multiple requests simultaneously in a fast-paced support environment.

• Full professional proficiency in spoken and written English.

• Availability to work Monday through Friday, from 8:00 AM to 6:00 PM CST.

Benefits:

• Fully remote work environment.

• Full-time employment opportunity.

• Customer-facing technical role with exposure to software, applications, databases, integrations, and web technologies.

• Opportunity to develop technical expertise across C#, Microsoft SQL Server, Microsoft Outlook, and application troubleshooting.

• Cross-functional collaboration with Development, Engineering, and Product teams.

• Opportunity to contribute to customer onboarding, implementation, configuration, and platform adoption.

• Exposure to diverse technical issues and real-world customer environments.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1