Institutional Client Services (LATAM - 12 Month Contract)

Responsibilities *Please note, this is a 12 month contract role 

• Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products

• Provide dedicated and prompt support to our institutional and VIP customers via different communication channels

• Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API

• Being the first line support for all account and system related issuesServe as the representative of VIP customers to internal teams including account, finance, risk and products

• Collect customer feedback and manage projects to realise the product change requirements

• Provide system and product updates to customers to ensure they are aware of all the major changes in time

Requirements • Minimum of 3 years of relevant experience in a client/trading desk support role in financial services

• Solid understanding of trading platforms and exchange, including knowledge of trading orders and execution processes

• Playing a client manager role and able to support client’s growth and business developmentUnderstanding of crypto derivative trading products

• Outstanding problem solving skills with the ability to resolve issues under high pressure

• Excellent communication skills to facilitate cross departmental communication

• Able to participate in an on-call rotation, as required by the business

• English is mandatory to coordinate with overseas partners and stakeholders

• Hands-on experience in API trading is a strong plus

• Understanding of cryptocurrency concepts, e.g. blockchain transactions, is a strong plus

• Knowledge of derivative and other trading products is a strong plus, e.g. knowledge of futures