Senior Manager, IT Program Management

Accountabilities: • Lead the IT Strategic Governance and Delivery Office and oversee the portfolio of IT projects and initiatives, prioritizing work according to business value, strategic priorities, and available resources.

• Provide strategic leadership and governance across the IT portfolio while acting as a change agent for processes, programs, and organizational improvements.

• Build and maintain strong relationships with internal clients and senior executives, collaborating on strategies that address business needs and technology priorities.

• Lead the planning and execution of multiple IT projects, ensuring delivery remains aligned with established timelines, budgets, quality standards, and business objectives.

• Apply appropriate project management methodologies, including PMBOK, SAFe, Agile, and Waterfall, throughout the project lifecycle.

• Regularly assess client needs and expectations, proactively identifying and resolving issues to maintain strong internal customer relationships and delivery outcomes.

• Establish operational metrics, OLAs, and KPIs to measure project performance, service quality, and delivery effectiveness.

• Drive continuous improvement initiatives using methodologies such as Lean, Six Sigma, and Agile to streamline processes and improve operational performance.

• Partner with IT leadership, business units, and key stakeholders to ensure projects and processes effectively support strategic objectives.

• Foster a collaborative and innovative environment that encourages teams to identify opportunities for process improvement and better ways of working.

• Manage, coach, and develop a team of six professionals, supporting their performance, growth, and ability to deliver business value.

Requirements

• 8+ years of experience in IT process management, project management, and business relationship management.

• Strong understanding of IT management and continuous improvement methodologies, with the ability to apply structured approaches to organizational and operational challenges.

• Proven knowledge of project management methodologies and tools, including platforms such as Microsoft Project, JIRA, Monday, or Trello.

• Excellent analytical and problem-solving abilities, with strong strategic thinking and the ability to evaluate complex situations and drive meaningful change.

• Demonstrated leadership experience managing cross-functional teams and working effectively with stakeholders across different functions and levels.

• Exceptional communication and interpersonal skills, with the ability to engage, influence, and build trusted relationships with senior executives and internal clients.

• Strong decision-making skills, including the ability to break down, compare, and evaluate alternative courses of action and make autonomous decisions on significant matters within the scope of responsibility.

• Ability to operate effectively in a complex, collaborative environment while balancing strategic priorities with execution and delivery requirements.

• Strong organizational skills and the ability to manage multiple initiatives, priorities, stakeholders, and deadlines simultaneously.

Benefits

• Annual compensation and benefits are provided as part of the organization's overall employee offering; no specific salary range is stated in the source description.

• Remote-first work environment designed to provide flexibility and support work-life balance.

• Employees working remotely are expected to have a reliable cable or fiber-optic broadband connection with minimum speeds of 10 Mbps download and 5 Mbps upload .

• Home or remote office setup reimbursement is available as part of the remote-first benefits.

• Collaborative and inclusive virtual working environment focused on results and positive organizational impact.

• Equal opportunity employment with reasonable accommodations available for qualified individuals with disabilities.

• Opportunity to lead strategic technology initiatives, develop a team of six professionals, and contribute to continuous improvement across the IT organization.

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