Senior Consultant--Human Services Subject Matter Expert

Accountabilities • Serve as a human services program subject matter expert on consulting engagements supporting state Health and Human Services agencies.

• Apply knowledge of human services programs, services, policies, and applicable federal regulations to help clients address operational and programmatic challenges.

• Lead the human services business operations team supporting the Guam engagement, coordinating activities and ensuring client commitments are delivered effectively.

• Lead and support project delivery within established timelines and budgets, including assigning and managing staff and overseeing the development of high-quality project deliverables.

• Support the implementation of new federal regulations and waivers, translating requirements into actionable business processes, procedures, and implementation activities.

• Lead the development of project artifacts and documentation while monitoring corrective action plans and identifying opportunities for continuous quality improvement.

• Identify requirements for staff aids, training materials, standard operating procedures, and other resources that improve operational consistency and program effectiveness.

• Support the implementation of new technology by contributing human services expertise and ensuring business and operational needs are appropriately represented.

• Monitor and communicate project status, risks, issues, and progress through clear written and verbal reporting tailored to audiences ranging from project teams to executive leadership.

• Facilitate meetings, interviews, workshops, and discussions with client stakeholders in a confident, professional, and collaborative manner.

• Build trusted client relationships by understanding stakeholder priorities, providing practical recommendations, and maintaining a strong focus on customer service.

• Inspire and motivate project teams while creating an environment focused on collaboration, accountability, quality, and successful outcomes.

• Coach and mentor junior team members and contribute to staff development, training, knowledge sharing, and learning initiatives.

• Contribute to continuous improvement of consulting practices and help foster a positive, innovative, and collaborative Human Services team culture.

• Support business development activities, including proposal development, when opportunities arise.

Requirements

• Hold a bachelor's degree in Human Services, Public Health, Social Services, or a related field, or possess equivalent professional experience.

• Bring at least 8 years of experience working with and/or for state government agencies responsible for human services programs.

• Demonstrate strong knowledge of state government human services programs, services, policies, and operating environments.

• Have experience with programs such as the Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Child Support, Child Care, or comparable human services programs.

• Demonstrate experience leading project teams and delivering client-facing work within established timelines and budgets.

• Possess strong project management, organizational, and self-management skills, with the ability to remain calm, focused, and effective during demanding or challenging periods.

• Have excellent written communication skills and the ability to document complex issues clearly, succinctly, and logically.

• Demonstrate strong verbal communication and presentation skills, including the ability to explain complex topics to diverse audiences and senior stakeholders.

• Bring a strong customer-service orientation and the ability to establish and maintain positive relationships with clients, colleagues, and diverse constituencies.

• Be able to balance detailed execution with a broader strategic perspective and understand how individual activities contribute to overall project objectives.

• Demonstrate the ability to manage multiple assignments simultaneously while consistently delivering accurate, high-quality results on time.

• Be comfortable working independently while also collaborating effectively within multidisciplinary project teams.

• Have experience coaching, mentoring, and developing junior professionals and a genuine interest in supporting team growth.

• Be proficient in Microsoft Office applications, including Microsoft PowerPoint, Project, Visio, and Excel.

• Be willing and able to work Guam hours, supporting the client from 8:00 a.m. to 12:00 p.m. Tuesday through Friday Chamorro Standard Time (ChST) .

• Be prepared to travel up to 50% , depending on client and project requirements, including potentially long-distance travel across multiple time zones.

• Experience with public health programs and policies, business development, proposal writing, technology implementation, or staff development is a plus.

Benefits

• Targeted base salary of $120,000–$140,000 per year .

• Potential eligibility for a discretionary annual bonus based on individual and organizational performance.

• Benefits designed to support employees' physical, mental, career, social, and financial well-being.

• Opportunities for professional learning, development, training, and mentorship.

• A collaborative environment focused on employee growth, innovation, and meaningful client impact.

• Opportunities to work on complex public-sector projects with diverse multidisciplinary teams.

• Supportive culture emphasizing inclusion, well-being, professional development, and work-life balance.

• Remote work or the ability to work from one of the organization's physical office locations.

• Reasonable accommodations available throughout the application, interview, and employment process for qualified individuals.

 

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