Junior Poker Operations Specialist

Accountabilities • Support the setup and deployment of tournaments, satellites, cash games, and poker series.

• Configure and maintain back-office and in-client settings accurately and within required deadlines.

• Support promotional initiatives, including missions, leaderboards, tickets, rewards, and CRM campaigns.

• Assist with tournament configuration, including structures, payouts, guarantees, templates, and satellites.

• Perform QA, release validation, and post-deployment checks to ensure changes work as expected.

• Investigate operational issues, respond to requests, and escalate problems when appropriate.

• Develop working knowledge of Poker Room Management tools and processes while providing operational coverage across different areas.

• Support the introduction of new poker features, formats, and promotional mechanics.

• Maintain clear and up-to-date operational documentation as processes evolve.

• Use AI and other technology tools to improve the speed, accuracy, and quality of day-to-day operational work.

• Adapt to changing priorities and provide support across the team wherever operational needs arise.

Requirements

• Strong understanding of online poker, including cash games, tournaments, and core poker mechanics.

• Genuine interest in poker and curiosity about how online poker rooms operate.

• Excellent attention to detail with a consistently high standard of accuracy.

• Strong organizational skills and the ability to manage multiple tasks, priorities, and deadlines.

• Clear and effective written communication skills.

• Comfortable working with spreadsheets, software applications, and unfamiliar internal systems.

• Ability to use AI and technology effectively for learning, problem-solving, and improving workflows.

• Fast learner who responds positively to feedback and can quickly apply new knowledge.

• Reliable, adaptable, and willing to take on increasing responsibility as expertise develops.

• Previous experience in online poker, gaming, technology, or another fast-paced operational environment is advantageous.

• Experience with operational or back-office platforms is a plus.

• Familiarity with concepts such as rake, liquidity, satellites, tournament structures, and player segmentation is beneficial.

• Experience supporting CRM campaigns, promotions, leaderboards, reward systems, QA, or digital product testing is desirable.

• Strong Excel or Google Sheets skills are an advantage.

• Experience incorporating AI tools into regular workflows is a plus.

• Knowledge of cryptocurrency or crypto-based gaming platforms is beneficial.

Benefits

• Competitive salary with performance-based bonuses.

• Fully remote working environment.

• Flexible working hours.

• Opportunity to work with innovative blockchain, gaming, and online poker technology.

• Collaborative and inclusive team culture.

• Professional development and learning opportunities.

• Career growth potential within a rapidly evolving technology environment.

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