Clinical Payments Specialist

Accountabilities • Manage investigator payments end-to-end for assigned global clinical studies, including payment setup, deployment, ongoing management, and study closeout.

• Collect required information from relevant teams, systems, and tools in a timely and proactive manner to support accurate payment processing.

• Review global contract terms, study budgets, and payment schedules to ensure investigative site payments comply with Clinical Trial Agreements.

• Research and resolve payment discrepancies identified across multiple sources, including underpayments and overpayments.

• Perform payment reconciliations at required intervals and maintain accurate financial records.

• Analyze budgeted versus actual investigator payment spend and communicate findings to project teams and relevant stakeholders.

• Develop budget forecasts related to investigator payments and provide financial insights to project teams.

• Prepare and distribute consolidated monthly payment reports showing the status of paid and unpaid investigative sites.

• Serve as the primary point of contact for investigator payment-related questions on assigned studies.

• Act as a liaison between investigative sites, clinical research teams, finance functions, project teams, and other functional leaders.

• Participate in client meetings, project team meetings, and cross-functional discussions related to study payments.

• Prepare for, participate in, and follow up on audits and regulatory inspections.

• Identify payment trends and recurring issues, evaluate their underlying causes, and contribute to improvements in revenue-cycle processes.

• Collaborate with financial and clinical departments to support accurate, timely, and compliant payment operations.

• Provide a high level of customer service to internal stakeholders, investigative sites, and external sponsors.

• Complete all required and applicable training and perform additional duties as assigned.

Requirements

• At least 2 years of experience with a Contract Research Organization (CRO) or pharmaceutical company in a relevant role involving qualitative data entry, financial data validation, project management, contracts, or a related function is preferred.

• Four-year college or university degree, or a two-year college qualification combined with at least one year of office administration or similar experience; equivalent demonstrated skills and performance may also be considered.

• Knowledge and understanding of ICH, Good Clinical Practice (GCP), FDA or EU directives , as applicable, as well as relevant local regulatory requirements.

• Strong understanding of financial data, contracts, budgets, payment schedules, reconciliations, and reporting processes.

• Advanced proficiency in Microsoft Office applications, including Word, Access, Excel, PowerPoint, and Publisher .

• Excellent written and verbal communication skills in English, with fluency in the language of the country of location.

• Advanced English proficiency is required; additional language skills such as Japanese, Mandarin, or Turkish are preferred.

• Strong analytical and problem-solving capabilities, with the ability to identify discrepancies, recognize trends, and develop practical solutions.

• Excellent organizational skills, including the ability to manage documentation, naming conventions, filing structures, and multiple concurrent tasks.

• Strong interpersonal and customer-service skills, with the ability to build effective relationships with internal and external stakeholders.

• Ability to work independently while also contributing effectively as part of a collaborative, international team.

• Sound judgment and discretion when handling decisions that may require supervisory approval.

• Ability to respond quickly to changing priorities and produce documents, forms, reports, and other tools when required.

• Energetic, diligent, detail-oriented, and customer-focused approach to work.

• Comfortable working in a fast-paced, rapidly changing environment.

Benefits

• Opportunity to work in a global clinical research environment supporting international clinical studies.

• Full-time opportunity with exposure to global investigator payment operations and cross-functional collaboration.

• Professional development through required and role-specific training.

• Opportunity to work closely with clinical, financial, project management, and other specialist teams.

• Exposure to international regulatory requirements, clinical trial processes, financial operations, and sponsor relationships.

• Collaborative and inclusive working environment that values diverse perspectives and professional experiences.

• Opportunity to contribute to process improvements that support more efficient and reliable clinical trial operations.

• Career development opportunities within a global organization focused on improving patient outcomes.

• Potential to work in an internationally distributed environment with colleagues and stakeholders across multiple regions.

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