Associate Director, Operations, Outbreak Response

Accountabilities • Provide operational leadership across Ebola response activities in multiple countries, ensuring coherent implementation, appropriate growth, policy compliance, and alignment with donor and government requirements.

• Coordinate response activation, surge staffing, consultants, travel, procurement, budget tracking, issue escalation, and follow-up on time-sensitive operational priorities.

• Strengthen the ability of project and response teams to manage emergency operations, field coordination, surge support, documentation, compliance, and operational requirements in high-tempo environments.

• Coordinate with headquarters, country teams, incident management teams, program management teams, technical leads, and other stakeholders on emergency response management, security, duty of care, knowledge management, budgeting, and operational risk.

• Conduct and support field monitoring visits to assess implementation quality, donor compliance, operational readiness, safety, and the timely resolution of bottlenecks.

• Partner with Finance and program teams to strengthen budget management, expense control, contractual documentation, financial processes, and project budget-cycle understanding.

• Support monthly operational reviews, ensure action items are tracked, and provide management guidance to project managers and officers.

• Identify operational gaps, surge requirements, funding opportunities, and opportunities for additional outbreak response, recovery, and preparedness programming.

• Support resource mobilization and business development activities, including operational contributions to proposals and emergency programming opportunities.

• Coordinate operational inputs for donor communications, situational updates, decision briefs, after-action reviews, advocacy materials, and response briefings.

• Build and maintain effective relationships with implementing partners, government stakeholders, donors, technical teams, and internal functions.

• Serve as a focal point for outbreak-related communication between headquarters, country teams, regional stakeholders, and technical response leadership.

• Capture and disseminate lessons learned and best practices to strengthen both current response activities and future preparedness efforts.

• Create a high-performing supervisory environment focused on accountability, learning, productivity, collaboration, and openness during emergency operations.

• Represent the organization professionally with partners, government counterparts, and donors while maintaining a strong understanding of country contexts and stakeholder priorities.

• Perform additional responsibilities as required to support successful outbreak response operations.

Requirements

• Education:  Bachelor’s degree or international equivalent in business administration, project management, communication, social marketing, economic development, education, health, nutrition, research, technology, youth development, or a related field.

• Experience:  At least 10 years of relevant professional experience, including 3+ years in a management capacity, across areas such as business administration, project management, transformation, change management, strategy consulting, or internal corporate strategy.

• Demonstrated experience supporting  outbreak response, humanitarian emergencies, or public health crisis operations , particularly in complex and rapidly changing environments.

• Proven experience coordinating cross-functional teams, implementing partners, stakeholders, and project teams across multiple locations.

• Experience managing sector-specific or multi-sector projects and overseeing operational implementation.

• Experience working in insecure or challenging operating environments.

• Previous experience working within an international NGO or comparable global organization.

• Strong understanding of global health security, infectious disease emergency response, donor-funded programming, and international development operations.

• Knowledge of funding mechanisms, contracting processes, donor planning systems, compliance requirements, and reporting practices used in emergency response environments.

• Familiarity with business development and resource mobilization, including proposal development for emergency response, recovery, preparedness, and global health security programs.

• Strong written and verbal communication skills, with the ability to communicate effectively with technical specialists, senior leadership, donors, partners, and government stakeholders.

• Strong cultural awareness and an understanding of the political, ethical, and operational considerations involved in international work.

• Demonstrated ability to make practical, timely decisions when faced with unforeseen and rapidly evolving operational challenges.

• Strong organizational, prioritization, problem-solving, risk management, and stakeholder coordination skills.

• Ability to work effectively across headquarters and country teams while managing multiple priorities and maintaining operational continuity.

• Fluency in French is considered an advantage.

• Project management certification is preferred.

• Proficiency with Microsoft Office 365, SharePoint, Teams, Zoom, Skype, mobile technology, and standard business systems.

• Ability and willingness to travel internationally more than 25% of the time and occasionally spend extended periods in the field.

Benefits

• Salary:  U.S.-based hiring range of  $110,000–$130,000 USD annually , with final compensation determined based on experience, education, skills, internal equity, market considerations, and applicable requirements.

• Retirement:  Employer contribution of  7% of monthly base pay  to a money purchase pension plan.

• Paid vacation:   18 days per year  for full-time U.S.-based employees.

• Sick leave:   12 paid sick days per year  for full-time employees.

• Paid holidays:   11 holidays per year .

• Competitive benefits package designed to support employee health, professional development, and work-life balance.

• Remote U.S.-based work environment with extensive international exposure and opportunities to contribute to high-impact global health initiatives.

• Opportunities to work alongside multidisciplinary teams focused on emergency response, global health security, preparedness, and humanitarian programming.

• Professional development opportunities and a workplace culture centered on learning, collaboration, accountability, and positive impact.

• Comprehensive safeguarding and employee support practices designed to promote a safe, respectful, and inclusive work environment.

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