Account Manager

Accountabilities • Manage a focused portfolio of fewer than 20 strategic enterprise accounts, taking ownership of customer relationships, retention, and revenue expansion.

• Establish high-touch engagement with executive stakeholders and technical teams through regular meetings, strategic account planning, and long-term growth initiatives.

• Collaborate closely with dedicated Forward Deployed Engineers to align technical achievements with customer objectives and commercial opportunities.

• Proactively introduce new platform capabilities, product developments, and innovative use cases to increase customer adoption, usage, and spending.

• Lead complex renewals and expansion opportunities, negotiating high-value, multi-year contracts, pricing structures, and service-level agreements.

• Build strong executive relationships and lead strategic business reviews focused on return on investment, roadmap alignment, business outcomes, and future capacity planning.

• Represent strategic customer needs internally, influencing product development, engineering priorities, and infrastructure planning.

• Maintain accurate account plans, forecasts, and customer health metrics, including net revenue retention (NRR), expansion revenue, churn risk, usage, and customer sentiment.

• Use CRM tools to track account performance, identify growth opportunities, and provide reliable reporting to leadership.

• Travel periodically to meet strategic customers and represent the business at relevant industry events.

Requirements:

• At least 6 years of experience in account management, including a minimum of 2 years managing complex strategic accounts, ideally in AI infrastructure, GPU cloud, cloud computing, emerging cloud providers, or developer tooling.

• Proven success managing and expanding a concentrated portfolio of large, complex enterprise relationships, preferably involving multi-million-dollar contracts and $50 million or more in account value.

• Demonstrated experience negotiating multi-year renewals and expansion agreements worth seven to eight figures.

• Strong technical understanding and executive presence, with the ability to communicate credibly with developers, machine learning engineers, technical leaders, and C-suite decision-makers.

• A proactive, consultative approach to account management, with a demonstrated ability to identify growth opportunities, introduce innovative solutions, and drive commercial outcomes beyond day-to-day customer support.

• Experience working closely with technical teams to translate successful implementations and technical improvements into measurable revenue growth.

• Excellent negotiation, communication, presentation, and relationship-building skills across business and technical audiences.

• Strong understanding of account performance metrics, including NRR, expansion revenue, churn, and product usage, combined with disciplined CRM management and accurate forecasting. Experience with HubSpot is an advantage.

• Ability to thrive in a fast-moving, evolving environment where processes and strategies are continuously developed. Experience building account management processes or playbooks from the ground up is a plus.

• Willingness to travel periodically for customer meetings and industry events.

• Successful completion of a background check.

Benefits:

• Competitive compensation: Target on-target earnings (OTE) of $160,000–$280,000 USD, converted to local currency, combining base salary and commission. The final package will depend on experience, qualifications, location, and role level.

• Uncapped commission: Earn beyond your target OTE through successful account expansion and revenue growth.

• Equity participation: Stock options that allow you to share in the long-term growth and success of the business.

• Healthcare coverage: Generous medical, dental, and vision plans.

• Flexible paid time off: Take the time you need to rest, recharge, and maintain a healthy work-life balance.

• Remote-first environment: Enjoy flexibility in where you work, supported by an inclusive and collaborative team culture.

• Home office support: A $1,200 stipend for home office equipment to help you create a productive workspace.

• Professional growth: Work at the forefront of AI infrastructure alongside a passionate team that values innovation, continuous learning, ownership, and meaningful impact.

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