IT Operations Manager

Frontera is reimagining how children with autism and other behavioral health needs get the care they deserve. We bring together world-class clinicians, technologists, and autism specialists to build cutting-edge AI tools that help care teams work smarter and spend more time with the children and families who need them most.

Our platform is HIPAA-compliant and designed for the real-world needs of behavioral health teams - from psychologists to ABA therapists. By combining evidence-based care with powerful technology, we’re expanding access to high-quality services for families everywhere.

Our Mission

Frontera exists to close the care gap: every child, no matter where they live, should be able to access effective behavioral healthcare.

Role Overview

Frontera is hiring an IT Operations Manager to run day-to-day IT operations across our business and clinical teams. This is a management role, not a hands-on technical seat: you'll own an outsourced MSP relationship and junior IT staff, not the tickets and infrastructure work itself.

We need someone who can be the coordinating layer across vendors, staff, and stakeholders - communication and project management matter here as much as technical depth. 

What You'll Own

• Manage an outsourced MSP relationship and junior IT staff, overseeing their work rather than personally fielding tickets day to day

• Support IT operations across multiple company sites, keeping standards and service consistent wherever the business operates

• Oversee infrastructure basics (hardware, software, networks) at an operational level, holding vendors and staff accountable for reliability and uptime

• Manage core enterprise applications (Google Workspace, CRM, CentralReach, etc.) and keep them running smoothly day to day

• Ensure end-user support runs smoothly through your team or vendor, stepping in on escalations rather than being first line

• Oversee laptop and device provisioning for clinic and staff use

• Lead IT operational projects — rollouts, vendor transitions, site setups — on time and within budget

• Build working relationships across business and clinical teams, communicating clearly with technical and non-technical audiences alike

Qualifications

• 5-8 years of IT operations experience, including managing an outsourced MSP relationship or vendor + junior staff — not just personally working the ticket queue

• Experience operating IT across more than one company site or location, with a clear approach to keeping standards consistent across them

• Track record of leading IT projects (rollouts, vendor transitions, migrations) end to end, on time and on budget

• Comfortable managing outcomes through a vendor or team rather than doing the technical work yourself

Preferred

• Has supported IT at a company shipping both hardware and software

• Healthcare or another regulated-industry environment

• Startup or fast-growth company experience, where you had to build process without much existing infrastructure

  We have determined a salary range for this position that takes into account several factors including experience, knowledge, education, skills, and abilities. Please note that the salary information is a general guideline and the exact salary will be determined based on the individual’s qualifications and experience, with consideration given to the factors listed above. All full-time employee benefits include a stake in shared success through stock options, health benefits, 401(k) plan, and 4 weeks of PTO per year.

Annual Salary $120,000 — $155,000 USD

Why Frontera?

• Opportunity to be at the forefront of innovation in pediatric healthcare.

• Work on challenging and impactful projects that leverage cutting-edge technologies.

• Collaborate with a talented and passionate team in a fast-paced and dynamic environment.

• Make a real difference in the lives of children and families in rural communities.

• Competitive salary and benefits package.

Our Denver Office & Perks

• Dog-friendly office.

• Catered lunch from local Denver restaurants five days a week, plus occasional breakfasts and dinners.

• Robust snack program and great coffee options (including cappuccino machine and cold brew cans).

• Regular team events and low-key socials.

• Up to $150/month commuter stipend, discounted nearby parking, and a discounted Colorado Athletic Club membership.

• Thoughtfully designed space for focus, collaboration, and connection.

• Competitive health benefits, stock options, 401(k), and generous PTO.

Join us in building the future of behavioral healthcare!