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Founding Operations Lead

CleraMünchen, Bavaria

€70K – €110Kfrom listing textOperations and administrationLeadFull time
Source-verified: read directly from this employer's own ashby job board, not a repost.On-sitePosted (3 days ago)Last verified (today)

At a glance

Location
München, Bavaria
Workplace
On-site
Pay
€70K – €110K (from listing text)
Employment type
Full time
Experience
Not stated
Education
No degree requirement stated
Job family
Operations and administration
Seniority
Lead
Posted by employer
1 September 2026
Last verified open
4 September 2026
Region and country
Bavaria, DE
Team
Engineering
Listed via
Ashby

What the employer wrote

ABOUT THE ROLE

This is the first dedicated Operations and Customer Growth hire at an early-stage AI content platform, working directly with the founding team. You'll own relationships with 40+ B2B clients and build the operating system that enables the business to scale to thousands of customers — from scratch.

WHAT YOU'LL DO

- Onboard and grow a portfolio of B2B clients, serving as their primary point of contact throughout the customer lifecycle.

- Design and implement scalable customer success processes, playbooks, and health frameworks where none currently exist.

- Explain AI-powered workflows clearly and credibly to both technical and non-technical stakeholders.

- Define and track ROI metrics and customer health indicators to demonstrate impact and inform strategy.

- Collaborate cross-functionally with founders and the product team, including translating customer feedback into structured engineering tickets.

- Build the internal operating infrastructure needed to support rapid client growth.

WHAT WE'RE LOOKING FOR

- Fluency in both German and English — essential given the German-speaking customer base.

- Hands-on experience owning customer relationships in a B2B context — Customer Success, Account Management, Consulting, or a high-ownership GTM role.

- Proven ability to build structure from scratch: a process, a playbook, or a team.

- Strong analytical and project management skills, with a track record of delivering on complex, multi-stakeholder initiatives.

- Comfortable bridging technical and non-technical audiences when discussing AI or software products.

- Background in professional services, management consulting, or growth-stage B2B SaaS is a plus.

- Ability to define or reproduce customer-facing issues precisely enough to write clear engineering tickets is a bonus.

COMPENSATION & BENEFITS

Base salary of €70,000 – €110,000 annually, depending on experience. Equity participation via VSOP (0.25–0.75%) based on profile strength. Visa sponsorship is not available.

LOCATION

On-site in Munich, Bavaria, Germany.

Where this record came from

Read from Clera's own Ashby job board on , and last confirmed still open on . The employer published it on 1 September 2026. Jobsearch.ing did not write, edit or rank this posting, and does not vet the employer. View the original posting.

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