This role is no longer active.
It disappeared from the employer's job board on 6 September 2026, which usually means it was filled or withdrawn. The record is kept because when a role opened and closed is part of what this corpus measures. Applications are closed.
Customer Success Manager
CleraMunich, Bavaria
At a glance
- Location
- Munich, Bavaria
- Workplace
- On-site
- Pay
- Not published by the employer
- Employment type
- Full time
- Experience
- 1+ years
- Education
- No degree requirement stated
- Job family
- Customer success and support
- Seniority
- Manager
- Posted by employer
- 30 August 2026
- Last verified open
- 5 September 2026
- Region and country
- Bavaria, DE
- Team
- Engineering
- Listed via
- Ashby
What the employer wrote
ABOUT THE ROLE
As the first Customer Success Manager, you'll own the full customer journey — from onboarding through expansion — ensuring every customer gets lasting value from an AI-powered B2B SaaS platform. Working closely with product, sales, and engineering, you'll be a key driver of retention, adoption, and growth at an early-stage startup where your work directly shapes the product and company trajectory.
WHAT YOU'LL DO
- Own the end-to-end customer journey from sales support through onboarding, adoption, and expansion.
- Serve as the primary point of contact and trusted partner for customers, driving satisfaction and long-term relationships.
- Lead onboarding and implementation programs to ensure fast time-to-value and sustained engagement.
- Run workshops and training sessions to accelerate product adoption and share best practices.
- Translate customer feedback into actionable product insights and help shape the roadmap.
- Help customers unlock measurable efficiency gains and support them through key business decisions.
- Manage accounts to drive retention, upsell, and long-term strategic partnerships.
- Collaborate cross-functionally with product, sales, and engineering to ensure customer needs inform development priorities.
WHAT WE'RE LOOKING FOR
- 1+ years of experience in customer success, account management, or client-facing roles in SaaS or B2B environments.
- Confident communicator able to engage with C-level stakeholders and build trusted, lasting relationships.
- Proven experience delivering customer onboarding, training sessions, and workshops to drive product adoption.
- Strong analytical and problem-solving mindset — able to understand and communicate complex topics clearly.
- Proactive, empathetic, and motivated to build in a fast-moving startup environment.
- Background or interest in construction, supply chain, or the trades is a plus.
- Native German and fluent English — both are essential for daily customer-facing communication.
- Willingness to travel occasionally for customer visits.
LOCATION
This is a fully on-site role based in Munich, Bavaria, Germany. Remote or hybrid arrangements are not available. Visa sponsorship is not offered.
Where this record came from
Read from Clera's own Ashby job board on , and last confirmed still open on . The employer published it on 30 August 2026. Jobsearch.ing did not write, edit or rank this posting, and does not vet the employer. View the original posting.
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