Senior Technical Consultant

About Valiantys Here at Valiantys, we are one of the world’s largest Atlassian partners, helping organizations work better through scalable, people-centered solutions. As an Atlassian Platinum Solution Partner with a global footprint, we support customers across industries as they adopt ITSM, Agile at Scale, and modern work management practices. Our teams work at the intersection of strategy and delivery, partnering closely with customers to translate complex business challenges into clear, actionable solutions built on best practices and leading platforms. Join Valiantys and be part of something extraordinary!

Senior Technical Consultant Role Overview As a Senior Technical Consultant, you will design and deliver high-quality technical solutions across the Atlassian ecosystem, with increasing responsibility for incorporating AI-enabled workflows, automation, and intelligent system capabilities into client environments. You will work closely with clients and internal teams to translate business requirements into scalable technical implementations, while contributing to architecture, delivery execution, and continuous improvement. This role serves as a critical bridge between solution design and hands-on implementation, with growing ownership of AI-driven enhancements and modern delivery practices.

Key Responsibilities 1. Client Engagement & Technical Delivery Support and lead technical delivery for small to mid-sized engagements Collaborate with clients to understand system configurations, workflows, and technical challenges Translate business and functional requirements into technical solutions Serve as a key contributor in solution design and implementation, acting as a secondary technical lead when appropriate

2. Solution Design & Implementation Design, configure, and implement Atlassian-based solutions (Jira, JSM, Confluence, etc.) Contribute to defining technical architecture, approaches, and documentation Build and customize workflows ranging from basic to complex Develop integrations and extensions based on client requirements and technical specifications Ensure system performance, scalability, and feasibility within defined architectures

3. AI & Intelligent Automation Enablement Identify opportunities to enhance client systems using AI and automation capabilities Implement AI-assisted use cases such as: Ticket summarization and knowledge generation Workflow automation and intelligent routing AI-assisted content creation and documentation Apply best practices for: Prompt design and effective AI tool usage Validation of AI-generated outputs (accuracy, consistency) Collaborate with senior team members to integrate AI into broader solution architectures

4. Delivery Execution & Technical Problem Solving Break down technical solutions into tasks and support execution across delivery teams Analyze and resolve technical issues during implementation Deploy, configure, and integrate applications based on client requirements Support cloud environment setup and configuration Execute and support Server/Data Center to Cloud migrations for small to mid-sized engagements

5. Collaboration & Continuous Improvement Work closely with Solution Consultants and senior technical leaders to align delivery with client strategy Share knowledge and support junior consultants when needed Contribute to documentation, reusable assets, and best practices Stay current with Atlassian ecosystem updates and emerging technologies, including AI tools

Qualifications Required 2–5+ years of experience in technical consulting, system implementation, or digital transformation Strong working knowledge of Atlassian tools (Jira Software, Jira Service Management, Confluence, Bitbucket) Experience configuring workflows, integrations, and automation within Atlassian environments Ability to translate business requirements into technical implementations Strong communication skills across technical and non-technical audiences Experience producing technical documentation, diagrams, and delivery artifacts

AI-Focused Requirements Practical experience using AI tools to enhance workflows or delivery (e.g., copilots, automation tools) Understanding of common AI use cases in enterprise environments (e.g., service management, knowledge systems) Ability to assess and validate AI-generated outputs for quality and reliability Familiarity with: Generative AI tools (e.g., LLM-based assistants) Prompting techniques and structured usage patterns AI-assisted automation concepts

Preferred Experience integrating Atlassian tools with platforms such as Salesforce, ServiceNow, or other enterprise systems Experience supporting pre-sales or solution design activities Knowledge of Agile, ITIL, SAFe, or similar frameworks Experience with cloud migrations and system transformations Relevant certifications (Atlassian, ITIL, SAFe, etc.)

Success Metrics Successful delivery of high-quality technical implementations Effective use of AI and automation to improve efficiency and user experience Timely resolution of technical challenges and delivery milestones Quality and clarity of technical documentation and deliverables Contribution to team knowledge, collaboration, and continuous improvement

Why you should apply ?  Our team members are our greatest asset and we work hard to ensure that Valiantys is not only a great place to work, but also a platform for you to grow. Sense. We're committed to giving you the level of information you need to make sense of your assignments. You will witness the impact of your actions. Training. We will provide you with the necessary time and budget to help you develop your skills and continue to build your career. Flexibility. We understand that life is all about balance and we offer you the flexibility and support to help you maintain balance across the different pillars of your life. What we offer - Employee Perks & Benefits Competitive compensation with an annual performance-based bonus Comprehensive Health Insurance401(k) with Company Match Generous Paid Time Off (PTO) - 4 weeks per year, plus public holidays A flexible remote work policy A multicultural and international team environment Location: This role can be located in Canada or in the United States. We offer flexible remote working policy.   To qualify, applicants must be legally authorized to work in Canada or the United States and should not require, now or in the future, sponsorship for employment visa status.  Valiantys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Valiantys provides a barrier-free workplace and embraces all qualified applicants with varied perspectives and backgrounds.