Shipping Coordinator

Twist Bioscience is looking for an individual that is highly motivated, collaborative, takes pride in their work, and great attention to detail. This position will play a critical role in forming a best in class Shipping/Order Fulfillment team. This position will require interactions with Customer Support, Manufacturing, Supply Chain, and Warehouse Receiving teams to enhance internal and external customer satisfaction while ensuring all orders are processed and shipped in a timely and accurate manner. The Shipping Coordinator will perform all administrative and physical requirements of this position. 

What You’ll Be Doing

• Pick & Pull cold chain, life sciences products as listed by an order picklist and product inventory location generated from the company manufacturing execution system (MES)

• Barcode or QR Code scanning of products for shipping

• General computer data entry such as Automated Export System (AES) filings

• Prepare shipping boxes/cartons with packing material and shipping refrigerants such as cold packs and dry ice

• Create or generate shipping documents for domestic and international shipments

• Verify accuracy and completeness of shipping documents

• Maintain and update shipping logs

• Monitor, record, communicate, and resolve shipping issues or delays

• Perform root cause investigations, corrective actions, and updating of internal processes and workflows as needed via the company trouble ticket system

• Communicate and follow up on shipping status and discrepancies

• Order shipping supplies as needed from outside vendors or from company supply chain team

• Perform tasks in accordance with company guidelines

• Perform tasks in adherence to department’s SOP and customer requirements

• Verify service partner invoices and other documents for accuracy

• Perform other general order fulfillment and shipping duties as assigned

What You’ll Bring to the Team:

• 0-1 years experience with FedEx Ship Manager, UPS WorldShip, DHL Easy Ship, and other transportation online booking systems

• 0-1 years in Google and Microsoft office suites, specifically Google Docs and Google Sheets

• 0-1 years experience and knowledge of SAP or related MRP/ERP systems

• 0-1 years experience and knowledge of domestic and international shipping requirements

• 0-1 years working in an ISO, GMP, and Lean Manufacturing environment

Strongly Prefer:

• Experience with MRP software, ex. (SAP, NetSuite & Oracle)

• Ability to work in an ISO, GMP, LEAN Manufacturing environment and follow the lean manufacturing concepts.

• Training in CAPA, HAZMAT, Chemical Hazards, Forklift, and Safety

About Twist Bioscience

Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.

At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.

Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. The base cash compensation for this California-based role is below. In addition to base salary, this role is eligible for bonus, equity, and a generous benefits package. Final compensation amounts are determined by multiple factors, including candidate skill, experience, expertise, and location and may vary from the amount listed above. Compensation may be different in other locations. San Francisco Bay Area Pay Range $24 — $26 USD