Robotics Deployment Manager

About Tutor We believe robots will be the next chapter in making physical labor safer and more affordable. But, nearly nine out of ten American factories and warehouses don’t have a single robot. Tutor Intelligence is changing that. We build robots that go straight into real factories and warehouses, to do real work, with real impact. Our robot Cassie does back-breaking work, moving boxes, pallets, and bulk goods for family-owned manufacturers to some of the largest brands in the world. Our robot Sonny does handwork, using two arms to achieve human-like dexterity in picking and packing. Every robot learns on the job, and each one we deploy makes the next one more capable, more affordable, and faster to put to work. Founded at MIT and headquartered in Watertown, MA, we do it all in-house: the robotics hardware, the machine learning, and the field deployment and service. We’re a team of researchers, engineers, technicians, operators, and sellers who love building things and solving hard problems. Our mission is grand: robots everywhere, for the common good, raising the standard of living across North America, and then the world.

The Role As a Deployment Manager at Tutor Intelligence, you will own the customer experience from the moment a deal closes through successful on-site robot deployment and early post-launch stabilization. You will work directly and independently with customer engineering, operations, IT, and facilities teams to prepare their sites for automation, manage the systems' arrival, installation, and setup, and ensure deployments launch smoothly and on schedule.

This is a highly ownership-driven, customer-facing role at the intersection of operations, robotics, and enterprise environments. You will act as the single point of accountability during deployment, identifying risks early, driving resolution, and ensuring customers are confident and ready before handing off to Customer Success. We're expecting this role to include customer travel of~15%

What You’ll Do • Serve as the primary point of contact for customer operations, IT, facilities, and other stakeholders during deployment, owning the period from post-sale kickoff through launch and stabilization

• Coordinate physical layout, workflows, networking, access, and operational constraints

• Plan and manage deployment timelines, delivery schedules, and internal and external dependencies

• Identify risks, gaps, and blockers early, and drive resolution across internal and external teams

• Work closely with Sales, Operations, Engineering, and Customer Success to ensure smooth handoffs and clear accountability

• Operate effectively in ambiguous, non-standard customer environments where processes are still evolving

• Drive continuous improvement of Tutor’s deployment playbooks and processes

Who You Are • 2+ years of experience in a customer-facing role within robotics, manufacturing, warehousing, logistics, or industrial environments

• Prior exposure to robotics, automation systems, MES, WMS, or industrial IT environments

• Experience coordinating complex, multi-stakeholder projects in operational or production settings

• Comfortable handling issues as they arise, including delays, changing requirements, and difficult conversations

• Bias toward ownership, accountability, and getting things done in imperfect, real-world conditions

Nice to Haves • Experience as an industrial, mechanical, or automation engineer (formal education or on-the-job experience)

• Prior time spent working with scaling startups or in deep-tech companies

Why Tutor? Whether you’re designing robots, closing deals, running deployments, or creating the processes that help us scale, your work doesn’t sit on a shelf. It shows up on real production floors, making physical work safer and more affordable. Our team of 160+ is driven by curiosity and a genuine love of building. Everyone here takes real ownership, learns fast, and holds a high bar while having each other’s backs. If you love hard problems and creating things that didn’t exist before, you’ll fit right in. Benefits We take care of our team so they can do their best work. At Tutor, you’ll get: Fully employer-covered health insurance, so you’re protected without the premium. A managed 401(k) to help you plan for the future. Generous time off: unlimited PTO and all federal holidays off for full-time salaried employees, and 16+ days of accrued paid time off plus 1.5x pay on federal holidays for hourly employees. Regular in-office meals and team social events throughout the year. As Tutor grows, so will our benefits. We’re continuing to invest in ways to support our team at work and beyond. Tutor Intelligence is an equal opportunity employer and welcomes applicants from all backgrounds.