Partner Development Lead Manager - Android Enterprise

Key Responsibilities • Provide strategic guidance and advisory services to stakeholders when required.

• Provide subject matter expertise, analysis and recommendations to improve efficiency, performance and operational processes.

• Develop regional reports showing Partner Expertise validation status by priority, product and partner.

• Develop training completion targets by quarter/year with the Business Development team.

• Develop a regional training plan with the Business Development and Regional Enablement teams to ensure Partner Expertise requirements are fully validated.

• Prepare weekly, monthly, quarterly and yearly status reports covering Partner Expertise validation by region, priority, product and partner.

• Proactively support P0/P1 Partners through their Partner Expertise validation journey in partnership with Regional Training & Enablement Leads.

Collaboration with Regional Enablement & Engagement Teams

• Obtain regular updates on Partner onboarding and validation status.

• Communicate which Partners are ready to undertake training.

• Obtain learning completion reports and update status trackers.

• Highlight training compliance issues to the Business Development team.

• Notify the Engagement team when Partners complete their validation journey.

• Ensure Partners are aware of available resources and guide them on how to use them effectively.

Collaboration with Business Development

• Work with the Head of Business Development for the assigned region to obtain the list of P0/P1 Partners.

• Regularly report Partner onboarding and validation status against regional targets.

• Identify and highlight individual Partner account issues that require Business Development attention.

Collaboration with Partner Escalation Desk (PED)

• Obtain updates on Product Excellence validation.

• Identify issues affecting validation progress and take appropriate remedial action.

• Collect Partner feedback and escalate issues to the relevant teams.

• Guide Partners toward resources such as:

• Training

• Product documentation

• Knowledgebase articles

• Discussion forums

• Highlight relevant issues to the Business Development team.

Collaboration with Solutions Engineering

• Work with Solutions Engineering to review Partners’ ability to provide high-quality support to their customers.

• Where issues are identified, guide Partners toward resources that can improve service delivery, including training, knowledgebase articles, support templates and discussion forums.

Minimum Qualifications & Experience • Bachelor’s Degree or equivalent professional experience

• 3–5 years of experience working with Channel Partner Programs with IT vendors

• Preferred experience working within the mobility partner ecosystem, including:

• Carriers

• Device resellers

• Device manufacturers

• Enterprise mobility management vendors

• Security vendors

Required Technical Skills

• Advanced spreadsheet knowledge, preferably Google Sheets:

• Reporting

• Charts

• External data sources

• Salesforce CRM:

• Report creation

• Salesforce navigation

Required Soft Skills

• High attention to detail

• Excellent written and verbal communication skills

• Strong time management