Operations Manager – Cars

Role & Responsibilities: Operational Ownership

• Own the end-to-end operational car journey and ensure smooth execution across all stages.

• Ensure clear ownership, processes, and escalation paths across the operation.

• Manage and resolve operational escalations and critical issues.

• Ensure operational capacity is aligned with business growth and demand.

Team Leadership

• Lead and manage the Cars Operations team across different functions and locations.

• Develop the team, set clear expectations, and build capability across the operation.

Performance & Process Improvement

• Set and monitor operational KPIs, SLAs, productivity, and quality standards.

• Identify operational bottlenecks and implement process improvements.

• Continuously improve efficiency, turnaround time, quality, and customer experience.

Reporting & Cross-Functional Collaboration

• Monitor operational performance and provide regular reporting and insights.

• Coordinate closely with Sales, Supply, Data, Finance, and other relevant teams.

Requirements & Experience: • Strong experience in operations management, preferably within automotive, marketplace, logistics, or a similar fast-paced environment.

• Proven experience managing and developing operational teams.

• Ability to build, improve, and scale operational processes.

• Strong problem-solving and decision-making skills.

• Data-driven, with a good understanding of operational KPIs and performance management.

• Strong stakeholder management and cross-functional collaboration skills.

• Fluent in Arabic and English.

Preferred

• Automotive industry experience.