Customer Care Associate (JP-speaking)

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Hybrid | Seoul | Full Time

What you’ll do

• Respond and resolve customer inquiries, requests and concerns via phone, email and chat promptly and effectively 

• Ensuring exceptional support for our customers from start to finish.

• Escalating critical issues to the appropriate internal team when necessary.

• Multitasking across various systems, including Payoneer CRM and others.

• Proactively recommend and educate the customer about features and benefits of Payoneer products to improve their satisfaction and deepen their relationship with Payoneer

• Increasing customer satisfaction by providing friendly and professional support.

• Becoming an expert on Payoneer services for customers in the designated market 

• Providing feedback to the company to advocate for our customers in the designated market

If you are also:

• Motivated self-starter who can learn quickly in a fast-paced environment

• Passionate and committed professional with excellent interpersonal skills

• Strong work ethic and accountability

• Great team player who cares and willing to help other colleagues

• Positive individual who can transform challenges into opportunities.

Who you are 

• Proficiency in Japanese – MUST (Preferably JLPT N1 or N2 Certificate Holder)

• Proficiency in English communication (verbal & writing) - MUST

• 1-3 years of Relevant experience or Experience in Customer service field.

• Service-oriented mind, pleasant, and verbal

• Well organized, detail-minded, problem solver

• Ability to multi-tasking – multiple systems, screens, active listening

• Able to work under pressure with time constraint 

• Able to work in South Korea with valid visa or Permanent Resident in South Korea

#LI-SL3 The Payoneer Ways of Working  

Act as our customer’s partner on the inside Learning what they need and creating what will help them go further.  

Do it. Own it. Being fearlessly accountable in everything we do.  

Continuously improve Always striving for a higher standard than our last.  

Build each other up   Helping each other grow, as professionals and people.  

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.