This role is no longer active.
It disappeared from the employer's job board on 23 October 2026, which usually means it was filled or withdrawn. The record is kept because when a role opened and closed is part of what this corpus measures. Applications are closed.
Technical Support Specialist (Level 1)
PatternPune, IN
At a glance
- Location
- Pune, IN
- Workplace
- Hybrid
- Pay
- Not published by the employer
- Employment type
- Other
- Experience
- Not stated
- Education
- No degree requirement stated
- Job family
- Customer success and support
- Seniority
- Not stated
- Posted by employer
- 22 October 2026
- Last verified open
- 23 October 2026
- Region and country
- IN
- Team
- ROI Hunter
- Listed via
- Lever
What the employer wrote
Objective • Providing quality support to clients
• Ensuring stability of client product image stability
Measured by:
• Response time
• Customer and CSM satisfaction
• Support participation (participation in at least 20% of all incoming requests)
• Image processing stability, suggestions for improvements
KEY SUCCESS INDICATORS • Median first response time and overall median response time on Intercom under 5 minutes
• Customer satisfaction on Intercom over 90%
• CSM satisfaction on Jira higher than 4/5
• Participation in at least 20% of all incoming requests
• Number of failed image processing requests lower than 1M in 24 hours
KEY RESPONSIBILITY AREAS • Client direct support on Intercom
• Internal support on Jira and Slack channel product-support
• Image processing stability
Must-haves: • Communication skills
• Patience & empathy
• Basic SQL ● Fluent English - both written and verbal
• Knowledge of APIs (FB GraphAPI, GA API)
• Advanced Logs understanding (Graylog)
• Deep understanding of image processing in Meta and in ROI Hunter
• Browser development tools
Should-haves: • Hands on AI Experience
• Marketing strategies
• Technical writing skills
Where this record came from
Read from Pattern's own Lever job board on , and last confirmed still open on . The employer published it on 22 October 2026. Jobsearch.ing did not write, edit or rank this posting, and does not vet the employer. View the original posting.