Intern, Finance

Responsibilities  

• Collection Operations & Verification:

• Assist in identifying payment discrepancies by verifying payment records and supporting evidence (receipts, bank transfer references, cheque details), escalating complex cases to the Senior Analyst.

• Conduct daily outbound calls to retail outlets to verify invoice receipts, confirm payment statuses, and gently remind owners of upcoming or overdue balances.

• Record Keeping & Audit Trail:

• Maintain daily call logs by recording customer feedback, payment commitments, and supporting documentation accurately in the tracking system.

• Assist in drafting, formatting, printing, and issuing standard payment reminder notices and collection letters per scheduled timelines.

• Reporting & Process Improvement:

• Assist the Senior Analyst in updating weekly aging reports and compiling key collection summary metrics.

• Contribute frontline observations from call logs to help improve daily call templates, scripts, and customer communication workflows.

• Assist in documenting routine operational steps and updating Standard Operating Procedure (SOP) files.

• End-of-Term Project:

• Complete an end-of-term project (e.g., an analysis of late-payment patterns from call logs with recommendations, presented to the team).

• Perform other Finance Ops-related administrative duties and projects as assigned.

 

 

Tools & Systems

• Primary tools used: Google Sheets and Google Apps Script .

• Note: Full guidance and training on these tools and workflows will be provided!

Requirements  

• Currently pursuing a Diploma, Bachelor’s Degree, or Associate Degree in Finance, Accounting, Business Administration, or a related field.

• Basic proficiency in Microsoft Excel or Google Sheets for simple data entry, sorting, and updating lists (openness to learning Google Apps Script with training provided) .

• Comfortable making phone calls with good verbal communication skills in Bahasa Malaysia and English to converse with internal and external stakeholders.

• High attention to detail with good organizational skills to ensure accurate record-keeping and payment tracking.

• Proactive, persistent, and comfortable working in a fast-paced environment.

• Able to work independently while collaborating closely as part of the Finance Ops team.

• Positive attitude, willingness to learn, and eagerness to gain hands-on finance experience.

• Demonstrates a strong sense of confidentiality and responsibility when handling sensitive financial information, including customer balances, payment records, and supporting documents.

What Will You Learn? (Key Learning Outcomes)  

• Financial Analysis: How to read, interpret, and analyze an aging report to monitor accounts receivable health.

• Credit Decisioning: Understanding how daily collections data and payment behaviors feed into credit control decisions and monthly credit reviews.

• Operations & Automation: Hands-on experience with process optimization, call log tracking, and basic operational automation using Google Sheets / Apps Script.

• Professional Stakeholder Communication: Effective communication and negotiation skills when speaking with business owners and internal teams.