Hotel Sales Manager

Location: Amman, Jordan. Years of Experience: 5–7 years of relevant experience. Working Arrangement:  on-site. Language Requirements:  Fluency in Arabic & English (written and spoken).

The Sales Manager will be responsible for driving business growth and revenue for the hotel in Jordan by developing new business opportunities, managing client relationships, and promoting the hotel’s accommodation, meeting and event facilities, and other services. The role will focus on achieving sales targets, strengthening the hotel’s market presence, and building long-term relationships with corporate clients, travel agencies, tour operators, and event organizers.

Key Responsibilities

• Develop and implement sales plans and activities aligned with the hotel’s business objectives and revenue targets.

• Identify, approach, and secure new business opportunities across corporate accounts, travel agencies, tour operators, event organizers, and other relevant market segments.

• Manage and grow existing client accounts to encourage repeat business, strengthen relationships, and improve client retention.

• Promote the hotel’s rooms, meeting and conference facilities, event spaces, food and beverage offerings, and other services as relevant.

• Prepare sales proposals, quotations, presentations, and contracts; negotiate rates and commercial terms within approved guidelines.

• Coordinate with reservations, front office, revenue management, marketing, and hotel operations to ensure effective delivery of client requirements.

• Monitor market trends, competitor activity, and customer needs to identify opportunities and recommend appropriate sales actions.

• Maintain accurate client records, sales pipelines, and activity reports, and provide regular updates on performance against targets.

• Represent the hotel at client meetings, networking events, trade activities, and other business development opportunities.

• Ensure a professional, responsive, and customer-focused approach throughout the sales process.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Hospitality Management, Marketing, or a related field.

• 3–5 years of relevant experience in hotel sales or hospitality business development, preferably within a 4-star hotel or a similar hospitality environment.

• Demonstrated experience in corporate sales, account management, and business development.

• Experience generating room bookings, managing corporate accounts, and promoting meeting and event facilities.

• Good knowledge of the Jordanian hospitality market; an established network of relevant business contacts is an advantage.

• Proficiency in Microsoft Office and familiarity with hotel systems, CRM tools, or sales-tracking platforms.

Key Skills & Competencies

• Strong communication, presentation, negotiation, and relationship-building skills.

• Commercial awareness and a results-oriented approach to achieving sales targets.

• Ability to identify opportunities, develop client relationships, and convert leads into business.

• Strong planning, organization, reporting, and follow-up skills.

• Ability to work collaboratively with different hotel departments.

• Fluency in Arabic and good command of English.

Key Performance Indicators (KPIs)

• Achievement of assigned sales and revenue targets.

• Growth in corporate accounts and other targeted client segments.

• Revenue generated from room bookings, meetings, events, and other assigned segments.

• New business acquisition, sales pipeline conversion, and client retention.

• Contribution to the hotel’s occupancy and overall revenue growth.

 

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