Hotel HR Assistant Manager

Location: Amman, Jordan. Years of Experience: 5–7 years of relevant experience. Working Arrangement:  on-site. Language Requirements:  Fluency in Arabic & English (written and spoken).

The HR Assistant Manager will oversee the day-to-day human resources operations of the hotel, ensuring effective recruitment, employee administration, staff development, and employee relations. The role will support hotel management in maintaining a productive workforce, implementing HR policies and procedures, and ensuring compliance with applicable Jordanian labor legislation and hotel standards.

Key Responsibilities

• Manage the full recruitment cycle, including vacancy announcements, CV screening, interviews, candidate selection, and onboarding.

• Develop, implement, and maintain HR policies and procedures in line with hotel requirements and applicable labor legislation.

• Maintain accurate and confidential employee records, employment contracts, personnel files, and HR documentation.

• Monitor employee attendance, shift schedules, overtime, annual leave, and absenteeism in coordination with department heads.

• Coordinate monthly payroll inputs, including attendance, overtime, leave, and employee-related changes, with the Finance Department.

• Handle employee relations matters, address workplace concerns, and support the resolution of employee grievances.

• Coordinate employee performance appraisals, probation reviews, training programs, and staff development initiatives.

• Ensure HR practices comply with applicable Jordanian labor legislation, social security requirements, and internal policies.

• Support workforce planning and coordinate with department heads to identify staffing requirements.

• Monitor employee engagement, retention, disciplinary procedures, and staff turnover.

• Manage employee onboarding and exit procedures, including documentation, clearance, and final employment formalities.

• Prepare periodic HR reports covering headcount, recruitment, turnover, attendance, leave, and other relevant workforce metrics.

• Promote a professional working environment and support the consistent application of hotel policies and standards.

• Maintain the confidentiality and security of employee information.

Qualifications & Experience

• Bachelor's degree in Human Resources, Business Administration, or a related field.

• 3–5 years of relevant HR experience, preferably within the hospitality sector.

• Practical experience in recruitment, employee relations, HR administration, and payroll coordination.

• Good knowledge of Jordanian labor legislation and social security procedures.

• Experience supporting operational teams and managing employee matters in a shift-based environment is preferred.

• Previous experience in the hotel industry is an advantage.

Required Skills & Competencies

• Strong communication, interpersonal, and relationship-building skills.

• Good organizational skills and attention to detail.

• Ability to handle confidential information with professionalism and discretion.

• Strong problem-solving and conflict-resolution abilities.

• Proficiency in Microsoft Office applications, particularly Excel and Word.

• Ability to coordinate effectively with department heads and employees at all levels.

• Excellent command of Arabic and English.

• Ability to manage multiple priorities in a fast-paced hospitality environment.

 

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