Driver Operations Lead - Offline Presence (Telesales)

What You'll Do: • Manage the day-to-day activities of the Offline Presence team including preparation and sending of performance reports, monitoring attendance and productivity of all team members

• Assist in the onboarding of partner drivers for sticker installation and coordinate other concerns with relevant teams and departments

• Plan and execute initiatives to improve total sticker drivers

• Ensure company procedures and regulations are followed and escalate potential issues to the Management Team

• Lead team briefing and weekly staff meeting to discuss performance updates, product and process developments

• Perform other tasks as may be assigned by Management

What We Seek: • A hands-on operations leader who can manage people, execute daily operations, maintain compliance, and deliver performance results to strengthen driver supply and the company’s offline presence. 

• Campaign execution – plan, coordinate, and execute offline campaigns, activities, and driver acquisition/engagement initiatives.

• Offline presence & brand awareness – strengthen the company’s visibility and presence across operating areas.

What You'll Need: • Bachelor’s degree in any relevant field.

• Telesales experience preferred, particularly in roles involving customer engagement, acquisition, or conversion.

• 1–2 years of experience in a Senior Associate to Supervisory capacity, preferably with experience in team leadership or operations management.

• Experience in campaign execution and branding initiatives, particularly offline campaigns, activations, or activities designed to drive awareness, engagement, or acquisition.

• Strong operational, people management, and performance management skills, with the ability to execute initiatives and deliver measurable results.