Customer Service Associate

What you’ll do • Provide world-class customer service to corporate clients, individual customers, and partner drivers via live chat, call or email

• Investigate and resolve customer concerns. 

• Respond to inquiries, guide customers, and ensure first-contact resolution.

• Work regularly with our Driver Operations, Sales, and Finance teams. 

• Record details of inquiries, comments, and complaints. 

• Support users and drivers by answering their questions proactively, clearly, and efficiently, using the right methods and tools. 

What you’ll need • 1+ year of experience in customer service, a contact center, or BPO. 

• Native-level written and verbal communication skills in Japanese.

• Business-level written and verbal communication skills in English. 

• Positive, customer-oriented mindset with strong communication skills. 

• Target-driven and adaptable, with the ability to handle a fast-paced environment, multitask, and solve problems effectively. 

• Willingness to work flexible shift schedules, including weekends and public holidays. 

• Computer literacy, including familiarity with Google Workspace (e.g., Docs, Sheets) and instant messaging tools. 

Why join Lalamove • Global Culture: The energy of a global tech giant combined with the focus of a local Japanese startup.

• Impact: You aren't just managing tickets; you are helping shape how Japan moves.

• Growth: Opportunities for career advancement as we expand our footprint across Japan.