Account Manager

What You Will Do: • Own and manage a book of business

• Serve as the day-to-day point of contact for clients, maintain client satisfaction, handle account upsells/cross-sells, and help clients strategize on getting the most from Kinsta’s offerings.

• Identify the health and overall satisfaction of each account in your book of business in order to pinpoint at-risk clients and improve retention rates.

• Spearhead a process-driven sales approach to seek additional revenue opportunities within your book of business

• Become a specialist on Kinsta’s services and solutions, the benefits they provide, and their value to our customers.

• Become knowledgeable about the market competition in order to retain and upsell clients.

• Coordinate with internal Departments to resolve problems and provide service.

• Maintain strong relationships with your book of business, including regular account reviews and communication to ensure they are deriving maximum value.

• Develop growth strategies to increase your book of business 

• Provide timely and accurate deal updates to management and executives on a regular basis. Identify product and process improvements through conversations with clients

• Assist other Account Managers daily to achieve team quota success.

• Meet (or exceed!) revenue and retention targets.

• Build, maintain, and close pipeline to consistently exceed quota.

• Meet or exceed all of your daily and monthly Key Performance Indicators (KPIs)

• Position our company's capabilities and value proposition to resolve customer concerns or objections around Kinsta’s services.

• Maintain accurate, up-to-date information on customers and deals within HubSpot CRM.

• Make effective and efficient use of our sales engineers to educate customers and help them make informed buying decisions.

What You Bring To The Role: • A minimum of 3 years of previous SaaS Sales or Account Management experience

• Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail.

• Experience up-selling, cross-selling, and renegotiating contracts 

• Tech-savvy, with a strong interest in technology.

• Near-native proficiency in English and exceptional writing skills.

• Exceptional communication and interpersonal skills.

Bonus if you have: • Prior knowledge of the hosting industry. 

• Outbound sales experiance. 

Our Benefits: • Flexible and remote-first environment.

• Annual remote expense budget.

• Flexible PTO .

• Paid parental leave .

• Annual professional development budget: available after one year with Kinsta.

• Sabbatical: available after three years with Kinsta (and every three years thereafter).

• Location-specific healthcare benefits (includes vision and dental) for employees hired in the USA, UK and Hungary.

• Pension plan for employees hired in the UK, and 401k contributions for employees hired in the USA.