Patient Care Consultant

WHAT YOU WILL DO: • Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism

• Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns

• Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available

• Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests

• Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance

• Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing

• Operate cash register, computer-based POS system, and cash drawer

• Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines

• All other job duties as assigned

WHAT WE ARE LOOKING FOR: • High School diploma or General Education Development (GED) required

• Associate or Bachelor’s degree in any field preferred

• Minimum of 2 years’ experience with customer service in retail.

• Excellent computer, mathematical, language and reasoning skills

• Bilingual in Spanish preferred

• Excellent multi-tasking skills over the phone and in person

• Occasionally requires local travel, as needed

PHYSICAL REQUIREMENTS: • Constantly perform desk-based computer tasks

• Frequently standing/walking

• Occasionally, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 50 pounds

• Occasionally Twist/bend/stoop/squat, kneel/crawl