Customer Success Programs Lead (Education)

About Juicebox

Juicebox is on a mission to help teams win the talent war.

In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose.

Teams at Ramp, Notion, and leading AI labs use Juicebox to power their hiring, alongside 5,000+ customers from early-stage startups to Fortune 500 companies.

We are on the path to $100M in ARR with 20%+ monthly growth, powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world.

Juicebox has raised over $116M in funding from lead investors including Sequoia Capital, DST Global, and NFDG. Read more about our $80M Series B https://juicebox.ai/blog/series-b here. Additional investors in Juicebox include Y Combinator, Coatue, Bond, Lux, Verified Capital, and Committed Capital.

About the Role

We're building the Programs layer that turns great individual Customer Success work into a repeatable, scalable motion. This role sits at the intersection of customer education, community, and advocacy: three levers that drive adoption, expansion, and retention at scale. You'll be the first person dedicated to this at Juicebox, which means you're building from scratch with full ownership and a direct line to the VP of CS and leadership team.

You're building something that doesn't exist yet at a company growing 20% month over month. The programs you build will directly accelerate NRR, reduce CSM burden, and create a customer community around a product people genuinely love.You http://love.You're building something that doesn't exist yet at a company growing 20% month over month. The programs you build will directly accelerate NRR, reduce CSM burden, and create a customer community around a product people genuinely love.

You Will…

- Customer Education: Build scalable programs that reduce CSM lift and empower customers to self-serve through onboarding academies, playbooks, in-product education, webinars, and office hours—driving faster time to value and product adoption.

- Community Programs: Build and grow customer communities that foster peer learning, advocacy, and virality through forums, Slack groups, user events, and customer-led content.

- Champion Programs: Identify and activate customer champions with exclusive access, recognition, and opportunities such as CABs, betas, events, case studies, and references to drive adoption and expansion.

You Have…

- 4+ years in a CS Programs, Customer Education, Community, Champions or Lifecycle role at a fast growing company.

- Experience building at least one of these motions from scratch, not just inheriting one.

- Executive presence and the ability to hold a room with senior stakeholders

- Strong content and communication instincts: you know how to make complex things simple and engaging.

- High energy with the ability to juggle many projects and conversations at once

- Founder mentality: comfortable operating before the playbook exists. Comfortable operating independently without a lot of structure.

- A point of view on what great community and education looks like and the portfolio to back it up.

Perks & Benefits for Full Time Employees

- Top-of-market compensation with meaningful equity, because everyone should share in our success.

- Comprehensive healthcare with 100% employer-paid medical coverage for employees (PPO Platinum plan with $0 deductible). 90% employer contribution for dependents. Dental & Vision: 90% employer covered; 85% for dependents.

- $2,000 annual wellness stipend to support your physical, mental, and financial well-being.

- Daily meals provided.

- $300/month commuting stipend to help cover the cost of getting to and from the office.