Specialist, Global Infrastructure Operations

Accountabilities • Install, implement, configure, and maintain enterprise middleware solutions to meet business and application requirements.

• Provide L2 technical support and act as a senior escalation point for complex middleware and infrastructure issues.

• Support technologies including AWS MQ, IBM MQ/MQFTE, Apache Tomcat, web services, application servers, and IBM WTX.

• Perform performance tuning, capacity planning, upgrades, clustering, redundancy, and disaster recovery activities.

• Troubleshoot infrastructure, middleware, connectivity, performance, and application-related issues in production environments.

• Partner with end users and application development teams to support mission-critical applications and resolve technical challenges.

• Establish and maintain standards, procedures, and best practices for middleware installation, maintenance, enhancement, and operational support.

• Evaluate and clearly communicate architectural trade-offs involving availability, performance, interoperability, and cost to both technical and executive stakeholders.

• Participate in enterprise middleware and cloud technology projects, managing implementation plans and delivering milestones on schedule.

• Coordinate with third-party system integrators, solution providers, and external technology vendors to ensure effective service delivery.

• Support clustered and high-availability environments to maintain resilient infrastructure operations.

• Provide guidance, knowledge sharing, and cross-training to other members of the infrastructure team.

• Maintain clear and comprehensive technical documentation covering configurations, procedures, troubleshooting, and operational processes.

Requirements

• 3–5+ years of experience working in a production IT environment supporting and managing enterprise middleware technologies.

• Hands-on experience with AWS MQ, IBM MQ/MQFTE, Apache Tomcat, web services, application servers, and IBM WTX.

• Proven experience providing L2 middleware and IT operations support.

• Practical knowledge of enterprise middleware and cloud technologies, including implementation and ongoing administration.

• Experience with application and middleware performance tuning, capacity planning, monitoring, and reporting.

• Strong troubleshooting, analytical, and problem-solving capabilities across infrastructure and middleware environments.

• Experience working with clustered, redundant, and high-availability systems.

• Demonstrated ability to plan and execute short- and long-term technical projects and deliver them within agreed timelines.

• Experience coordinating with third-party system integrators, solution providers, and technology vendors.

• Strong understanding of IT support operations, processes, standards, and service management practices.

• Ability to lead or coordinate team activities and provide technical guidance to colleagues.

• Strong written and verbal communication skills, with the ability to collaborate effectively across technical and business teams.

• Excellent organization, prioritization, and time-management skills.

• Strong technical documentation capabilities and attention to detail.

Benefits

• Full-time remote opportunity based in India.

• Opportunity to work with enterprise-scale middleware and cloud technologies.

• Exposure to mission-critical global infrastructure operations and complex technical environments.

• Opportunities for technical ownership, knowledge sharing, and team leadership.

• Experience across cloud messaging, application servers, web services, high availability, and disaster recovery.

• Professional growth through involvement in infrastructure projects, platform enhancements, and modernization initiatives.

• Collaborative environment involving internal IT teams, application developers, end users, and external technology partners.

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