Siebel Developer/Support

Accountabilities • Oracle Siebel development: Design, develop, test, deploy, and maintain enhancements for Oracle Siebel CRM and point-of-sale (POS) systems, ensuring solutions meet business requirements and technical standards.

• Application configuration: Configure and customize Siebel objects, workflows, business services, user interfaces, and integrations using Siebel Tools, eScript, and Open UI.

• Operational support and monitoring: Execute, monitor, and troubleshoot scheduled jobs and batch processes, ensuring reliable completion across different execution frequencies.

• Incident management: Investigate and resolve Tier 1.5 to Tier 2 incidents across Siebel applications, including order management, payments, fulfillment, and related business functions, while meeting established service-level agreements (SLAs).

• Customer-facing application support: Troubleshoot incidents involving SIQ, PET, and web order applications, addressing issues affecting customer orders, account information, and product availability within strict resolution timelines.

• Data privacy and compliance: Manage end-to-end customer privacy requests, including Do Not Call and Do Not Market requests, ensuring accurate processing and compliance with applicable California Consumer Privacy Act (CCPA) requirements.

• Enterprise integrations: Design, develop, and support integrations between Siebel and enterprise applications, e-commerce platforms, POS solutions, and other systems using SOAP, REST, XML, JSON payloads, APIs, and enterprise application integration (EAI) technologies.

• Technical investigation and troubleshooting: Analyze integration payloads, investigate data inconsistencies, diagnose complex application issues, and apply business process knowledge to identify effective solutions.

• Requirements analysis and estimation: Translate business requirements into technical specifications, recommend appropriate solutions, and provide development effort estimates.

• Collaboration and quality assurance: Participate in architecture discussions, Agile delivery activities, code reviews, testing, and production deployments while maintaining clear technical documentation and development standards.

• Continuous improvement: Contribute to application modernization, performance optimization, technical debt reduction, and improvements to operational support processes.

Requirements

• Professional experience: At least five years of hands-on Oracle Siebel development experience, with strong knowledge of Siebel CRM and POS environments.

• Siebel technical expertise: Strong proficiency in Siebel Tools, eScript, workflows, business services, EAI, and Open UI, with experience configuring and extending Siebel applications.

• Integration technologies: Demonstrated experience developing and supporting integrations using SOAP, REST, XML, JSON, and APIs, including the ability to analyze payloads and troubleshoot integration failures.

• Database skills: Strong Oracle SQL and database knowledge, with the ability to investigate data-related issues and support application operations.

• Siebel architecture and business processes: Solid understanding of Oracle Siebel architecture, core functionality, and operational processes, ideally covering order management, payments, fulfillment, and customer service.

• Production support experience: Ability to troubleshoot complex incidents, monitor batch jobs, manage operational issues, prioritize requests, and deliver timely resolutions in accordance with SLAs.

• Privacy and compliance knowledge: Experience with customer data management and privacy-related processes is highly desirable, particularly CCPA fulfillment and related Siebel operational support.

• Operating systems: Working knowledge of Linux and associated operational support activities.

• Enterprise application experience: Familiarity with Fusion applications and data integrations is beneficial. Experience with Microsoft Azure is also preferred.

• Agile delivery: Experience working within Agile teams and leading medium-to-large enhancement initiatives, from requirements analysis through implementation and deployment.

• Education: A degree in any discipline is acceptable.

• Analytical and problem-solving skills: Strong diagnostic abilities, attention to detail, and the capacity to investigate complex technical and operational challenges independently.

• Communication and collaboration: Ability to work effectively with business stakeholders, technical teams, and cross-functional colleagues while communicating technical findings clearly.

• Adaptability and ownership: Ability to learn business processes quickly, manage competing priorities, take ownership of incidents and development tasks, and contribute to continuous service improvement.

Benefits

• Remote work: Fully remote working arrangement within India.

• Full-time employment: Permanent-style employee opportunity with a full-time work schedule; specific contract terms should be confirmed with the hiring company.

• Technical development: Opportunities to work with Oracle Siebel CRM/POS, enterprise integrations, cloud technologies, and complex business-critical applications.

• Meaningful technical challenges: Exposure to application development, production support, incident management, data privacy processes, and system modernization.

• Cross-functional collaboration: Work with technical specialists and business stakeholders to deliver enhancements and resolve operational challenges.

• Professional growth: Opportunities to deepen expertise in Siebel architecture, integrations, troubleshooting, Agile delivery, and enterprise application support.

• Salary and additional benefits: Compensation, healthcare coverage, paid leave, bonuses, and other employee benefits have not been specified in the available job description and should be confirmed during the hiring process.

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