Senior Project Manager - Pharmacy Software Implementation

Accountabilities • Lead end-to-end implementation projects for enterprise and strategic customers, overseeing activities from project kickoff through go-live and transition to Customer Success.

• Serve as the primary project contact for executive customer stakeholders, providing strategic guidance, regular status updates, and timely issue resolution.

• Develop comprehensive project plans covering timelines, milestones, resources, dependencies, deliverables, and governance structures.

• Coordinate cross-functional teams across Professional Services, Sales, Client Success, Support, Training, Product, Engineering, Billing, and third-party vendors.

• Facilitate executive steering committee meetings, project status reviews, risk assessments, and key decision-making sessions.

• Proactively identify, assess, manage, and mitigate project risks, dependencies, scope changes, and escalations.

• Drive accountability across internal and external teams to ensure deliverables remain on schedule and project milestones are achieved.

• Manage multiple concurrent enterprise implementations with different levels of complexity, timelines, requirements, and stakeholder groups.

• Partner with customer leadership to understand business objectives, operational workflows, technical requirements, and organizational readiness.

• Coordinate with technical teams on integrations, data migration, networking requirements, system configuration, testing, and related implementation activities.

• Maintain accurate and up-to-date implementation documentation, project artifacts, communication plans, and governance materials.

• Monitor project health through established KPIs and provide reliable forecasts covering timelines, risks, dependencies, and resource requirements.

• Lead change management activities, including scope evaluation, impact assessment, change control, and stakeholder communication.

• Conduct post-implementation reviews and identify opportunities to improve methodologies, tools, documentation, processes, and the overall customer experience.

• Contribute to the standardization and continuous improvement of enterprise implementation processes, project templates, governance frameworks, and best practices.

• Mentor implementation team members and provide guidance on complex customer engagements and project delivery challenges.

Requirements

• Significant experience leading complex software implementations, enterprise technology projects, or similarly strategic customer-facing initiatives.

• Proven ability to manage projects from initial planning and kickoff through implementation, go-live, and transition to ongoing customer success.

• Strong project governance and program management skills, including experience developing project plans, milestones, resource models, KPIs, and risk-management frameworks.

• Demonstrated ability to manage multiple concurrent projects with competing priorities, complex dependencies, and diverse stakeholder groups.

• Strong executive-level communication skills, with the ability to present project status, risks, decisions, and recommendations clearly to senior customer and internal leadership.

• Excellent cross-functional leadership skills and the ability to coordinate teams across professional services, sales, customer success, support, training, product, engineering, billing, and external vendors.

• Strong understanding of software implementation activities, including integrations, data migration, networking, system configuration, testing, and organizational readiness.

• Proven experience identifying and mitigating project risks, managing scope changes, resolving escalations, and maintaining alignment with customer expectations.

• Strong analytical and problem-solving abilities, with the judgment to make informed decisions in complex and rapidly changing environments.

• Excellent organizational and prioritization skills, with close attention to project details, documentation, dependencies, and deadlines.

• Strong customer relationship management skills and the ability to build trust with executive stakeholders and operational teams.

• Experience with change management, post-implementation analysis, process improvement, and implementation methodology development.

• Ability to promote accountability, influence without direct authority, and drive teams toward shared delivery objectives.

• Strong mentoring and coaching abilities, with a willingness to support the development of implementation professionals.

• A proactive, adaptable, and solutions-oriented approach to complex customer engagements and enterprise technology delivery.

Benefits

• Opportunity to lead high-impact enterprise software implementations with strategic customers.

• Broad exposure to cross-functional technology, professional services, product, engineering, sales, and customer success teams.

• Opportunity to influence and standardize implementation methodologies, governance frameworks, tools, and best practices.

• Professional growth through complex customer engagements and strategic project leadership responsibilities.

• Opportunities to mentor team members and contribute to the development of implementation capabilities.

• Collaborative environment focused on customer adoption, operational excellence, continuous improvement, and successful project outcomes.

• No specific salary or benefits package was provided in the source description; compensation and benefits may vary based on the final employment package.

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