Senior Analyst, Pricing Operations

Accountabilities: • Coordinate with internal and external stakeholders to align customer pricing throughout onboarding, GPO transfers, and customer disengagement activities.

• Manage case plans, resources, timelines, and customer commitments to ensure pricing initiatives are implemented accurately and efficiently.

• Identify data requirements and gather relevant information needed to analyze complex pricing, contract, eligibility, and customer issues.

• Break complex situations into manageable components, apply logical analysis, and develop practical conclusions and solutions.

• Research and help resolve contract and eligibility issues that arise during customer onboarding and pricing implementation.

• Serve as a liaison between customers, internal stakeholders, and external partners throughout the pricing and contract administration process.

• Build and maintain positive customer relationships by understanding customer needs, demonstrating empathy, and consistently meeting or exceeding service expectations.

• Identify opportunities to improve operational efficiency while maintaining accurate, high-quality transactions and services.

• Manage available resources effectively to support cost-conscious and efficient delivery of pricing operations.

• Communicate relevant findings, updates, risks, and recommendations clearly to leadership, stakeholders, and customers.

Requirements

• Bachelor’s degree in a related field or equivalent work experience preferred.

• 2–3 years of relevant professional experience preferred.

• Strong analytical and problem-solving capabilities, with excellent attention to detail and the ability to work through moderately complex issues.

• Strong written, verbal, and interpersonal communication skills.

• Customer-facing experience is preferred, with the ability to understand customer expectations and deliver responsive, professional service.

• Strong organizational and relationship-building skills, including the ability to coordinate multiple activities, stakeholders, and commitments.

• Ability to communicate effectively with leadership, internal teams, external stakeholders, and customers.

• Demonstrated judgment and ability to identify potential solutions to technical or operational problems within defined parameters.

• Ability to apply working knowledge of relevant concepts, principles, and technical capabilities across varied tasks and projects.

• Proficiency with Microsoft Office applications, including Excel, Outlook, OneNote, PowerPoint, and Word .

• Ability to work on projects of moderate scope and complexity while receiving general guidance and maintaining accuracy in deliverables.

• Strong focus on sound reasoning, accuracy, customer experience, and continuous improvement.

Benefits

• Anticipated annual salary range of $57,000–$73,400 USD .

• Comprehensive medical, dental, and vision coverage.

• Paid time off plan.

• Health Savings Account (HSA).

• 401(k) savings plan.

• Access to wages before payday through myFlexPay.

• Flexible Spending Accounts (FSAs).

• Short- and long-term disability coverage.

• Work-life resources and support programs.

• Paid parental leave.

• Healthy lifestyle and well-being programs.

• Full-time remote opportunity in the United States.

• Inclusive workplace focused on diverse perspectives, collaboration, and authentic participation.

• No annual bonus eligibility specified for this position.

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