Revenue Operations Specialist (M/F/D)

Accountabilities • Own and maintain process maps, SOPs, and ownership records across the full revenue lifecycle, ensuring processes are followed in practice, identifying gaps, and escalating persistent issues.

• Lead assigned process and operational improvements from discovery through implementation, documentation, and follow-up, keeping actions, owners, dependencies, and risks visible through completion.

• Translate business needs into clear Salesforce requirements and collaborate with Salesforce administrators and external consultants on solution design, implementation, and testing.

• Facilitate cross-functional workshops to identify process breakdowns, uncover root causes, agree on solutions, and support adoption and change management.

• Partner with Enablement and relevant stakeholders to reinforce new processes and ensure improvements are consistently adopted.

• Analyse recurring tickets, exception reports, user feedback, and operational issues to distinguish isolated errors from systemic problems and coordinate sustainable resolutions.

• Monitor data quality and Salesforce hygiene across the revenue lifecycle, addressing the underlying process issues that cause incomplete, inaccurate, or inconsistent data.

• Analyse process, Salesforce, ticket, and customer-buying data to develop evidence-based recommendations and measure the effectiveness of implemented improvements.

• Assess the usage and effectiveness of go-to-market tools such as Apollo, LinkedIn Sales Navigator, and Chili Piper, recommending improvements and tracking their impact on revenue performance.

• Build strong relationships across functions and proactively drive accountability, corrective actions, and continuous improvement in a distributed working environment.

Requirements

• Substantial professional experience in Revenue Operations, Sales Operations, Customer Success Operations, or a related B2B SaaS function, ideally with experience supporting complex buying processes and multi-stakeholder deals.

• Experience documenting, auditing, and improving commercial processes, with a proven ability to identify root causes and drive issues through to resolution.

• Strong stakeholder management and change management skills, including confidence facilitating workshops, influencing cross-functional teams, and holding process owners accountable.

• Analytical mindset with hands-on experience working with data using Excel, SQL, Power BI, Tableau, Looker, or comparable analytics and no-code tools.

• Genuine curiosity about customer buying behaviour, market dynamics, and how revenue processes operate in practice.

• Strong working knowledge of Salesforce, including its core data model, opportunity management, reporting, and common automation concepts; able to investigate issues, define requirements, and test solutions without being primarily responsible for Salesforce administration.

• Practical understanding of lead-to-opportunity, quote-to-cash, and mid-to-downstream revenue processes, including opportunity stages, forecasting, quoting, CPQ, renewals, amendments, and expansion.

• Strong problem-solving, communication, organisation, and project-management skills, with the ability to manage multiple priorities independently.

• Professional fluency in English, both written and spoken.

• Comfortable working fully remotely within a multicultural, globally distributed team.

• Experience in cybersecurity is not required; experience in a technology-driven SaaS environment is advantageous.

Benefits

• Fully remote position within the EMEA region, with the opportunity to work from Romania.

• Opportunity to contribute directly to revenue growth and operational efficiency within a growing international SaaS business.

• Exposure to the full revenue lifecycle and collaboration with Sales, Customer Success, Marketing, Finance, and other global functions.

• Opportunity to work at the forefront of cybersecurity and contribute to solutions addressing sophisticated and evolving digital threats.

• International and cross-functional working environment with colleagues across different markets and disciplines.

• Strong focus on innovation, transparency, teamwork, and customer-centricity.

• Opportunities to deepen expertise in Revenue Operations, business analytics, Salesforce, systems, and go-to-market strategy.

• Scope to take on increasing responsibility and contribute to strategic operational initiatives.

• Collaborative culture designed to support professional development, knowledge sharing, and career growth.

• Compensation and additional employment benefits aligned with the local market and contract terms.

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