Resource Coordinator II

Accountabilities • Manage the centralized Resource Management mailbox, reviewing and interpreting incoming resource requests and routing them to the appropriate teams or individuals.

• Coordinate communication between business requestors—including Project Managers, Proposal teams, and Clinical Trial Managers—and line managers responsible for supplying resources.

• Execute the weekly resource allocation upload process, preparing and uploading approximately 50–75 Excel spreadsheets into the Resource Management Tool each week.

• Communicate with line managers regarding weekly allocation uploads and resolve errors or issues that arise during the process.

• Publish weekly reports generated from the Resource Management Tool to SharePoint, performing the required Excel manipulation and quality checks before publication.

• Load Baseline Resource Requests (BRPs) into the Resource Management Tool as new work is awarded, ensuring source files are correctly formatted for processing.

• Review and manipulate Excel data as necessary to support automated macro-based uploads and maintain data accuracy.

• Apply a strong understanding of resource supply and demand principles to support effective resource planning and allocation.

• Work with management to identify opportunities to streamline workflows, improve tools, and increase operational efficiency.

• Contribute to continuous improvement initiatives and help implement enhancements to resource management processes.

• Perform other related duties and responsibilities as required.

Requirements

• University or college degree, or relevant certification in healthcare, clinical research, resource management, or a related discipline from an appropriately accredited institution.

• Candidates without the required degree or certification may be considered with  4+ years of relevant clinical research or resource management experience  in the pharmaceutical or CRO industry.

• At least  3 years of professional experience  in a relevant coordination, resource management, clinical research, or operational role.

• Strong understanding of the clinical trial process; experience within pharmaceutical research or a contract research organization is highly advantageous.

• Strong knowledge of resource supply and demand principles and the ability to understand interconnected resource management processes.

• Advanced  Microsoft Excel  skills, including working with large datasets, spreadsheets, macros, and data manipulation.

• Excellent computer systems and database knowledge, with the ability to learn and work effectively with specialized resource management tools.

• Strong planning, organizational, analytical, and problem-solving capabilities.

• Excellent written, verbal, and interpersonal communication skills, with the ability to interact effectively across different levels of an organization.

• Ability to work collaboratively within project teams and effectively navigate a matrixed environment.

• Strong time-management skills and the ability to manage multiple priorities while consistently meeting deadlines.

• Ability to identify process issues, recommend improvements, and contribute to operational efficiencies.

• Comfortable working with both technical data and business stakeholders in a structured, deadline-driven environment.

Benefits

• Full-time  position with a remote work option in Brazil.

• Opportunity to work within a global clinical research and healthcare environment.

• Exposure to resource management, clinical trial operations, and cross-functional business processes.

• Opportunities to contribute to  process improvement and operational efficiency  initiatives.

• Collaborative, matrix-based working environment with interaction across multiple business functions.

• Professional development through exposure to specialized resource management tools and processes.

• Standard office-based working environment.

• Overtime and weekend work may be required based on business needs.

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