Patient Access Supervisor

Accountabilities • Lead daily patient access and pre-access operations, coordinating registration and pre-registration activities and ensuring required work is completed accurately and on time.

• Supervise, coach, and develop team members through training, feedback, performance evaluations, education, and ongoing professional development.

• Monitor operational KPIs such as point-of-service collections, wait times, productivity, overtime, staffing levels, and other performance indicators, using reporting to identify opportunities for improvement.

• Coordinate staff schedules, rotations, time-off requests, and call-offs while balancing service coverage, productivity, and overtime management.

• Track upfront collection performance, establish goals, provide coaching, and implement corrective action when necessary.

• Participate in an on-call rotation, providing administrative and educational support and responding to staffing shortages, unexpected volumes, or operational issues as needed.

• Develop and improve departmental processes, procedures, and workflows while conducting audits to maintain quality, compliance, and performance standards.

• Serve as a trusted resource for staff and ancillary departments, promoting high standards of customer service and holding teams accountable for service excellence.

• Lead assigned projects involving process implementation, change management, tracking, and continuous improvement, communicating progress and outcomes to leadership.

• Partner with clients, facility leadership, and clinical or operational teams through meetings and ongoing communication to maintain alignment and improve processes.

• Support the use of AI and emerging technologies to improve operational efficiency, workflows, quality, and team performance.

• Gather and analyze operational data, contribute to facility activities, and work within designated areas when additional operational support is required.

Requirements

• Associate degree or bachelor’s degree in a relevant field, or equivalent combination of education and experience.

• 1–3 years of relevant professional experience, with 2–3 years of supervisory experience in healthcare or a business environment preferred.

• Experience or working knowledge of healthcare patient access functions, including registration, insurance, scheduling, verification, and/or hospital billing.

• CHAM (Certified Healthcare Access Management) and CRCR (Certified Revenue Cycle Representative) certifications are required.

• Demonstrated ability to lead and direct others, provide effective coaching, and create an accountable, service-focused team environment.

• Strong analytical capabilities with the ability to interpret performance data, identify operational issues, and develop practical solutions.

• Working knowledge of Microsoft Office and the ability to use reporting and productivity information to support decision-making.

• Strong communication and interpersonal skills, with the ability to work effectively with employees, leadership, clients, and cross-functional stakeholders.

• Demonstrated advanced use of AI and the ability to guide teams in exploring, experimenting with, and applying AI to improve processes and technology-enabled workflows.

• Highly organized and adaptable, with the ability to manage multiple priorities in a dynamic healthcare environment.

• Willingness and ability to travel to client, temporary, or corporate office locations as business needs require.

• Ability to work effectively in a remote environment while maintaining strong collaboration and accountability.

Benefits

• Annual salary range of  $49,800–$74,700 , depending on experience.

• Annual bonus and incentive opportunities.

• Comprehensive benefits supporting physical, emotional, and financial well-being, including healthcare, paid time off, retirement, and wellness programs.

• Remote work flexibility, with occasional travel or onsite work required based on business needs.

• Professional development opportunities and paid professional certifications.

• Tuition reimbursement to support continued education and career development.

• Career advancement opportunities within a growth-oriented organization.

• Recognition programs, including quarterly and annual incentives for strong performance.

• A collaborative culture focused on innovation, work-life flexibility, leadership, continuous improvement, and meaningful impact in healthcare.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1