Operations Lead

Accountabilities: You will take responsibility for the operational infrastructure supporting the company's growth, connecting supply chain, logistics, retail, customer operations, and finance. Your key responsibilities will include:

• Supply Chain and Inventory Planning: Manage demand forecasting and purchasing across sales channels, coordinate with manufacturers, and balance product availability with working capital.

• Logistics and Fulfillment: Oversee domestic and international freight, customs clearance, retail warehousing, e-commerce fulfillment, and Amazon FBA operations.

• Logistics Performance: Monitor costs, service levels, and error rates while designing an efficient fulfillment network that can support expansion into additional European markets.

• Retail Operations: Ensure reliable deliveries to retail partners by managing order requirements, delivery windows, product displays, and claims.

• Systems and Processes: Establish scalable workflows, operational KPIs, tools, and documentation that reduce dependency on individual knowledge and support consistent execution.

• Customer Operations: Develop customer service tools, processes, and goodwill policies, using recurring customer feedback to identify opportunities for improvement.

• Cross-Functional Coordination: Connect purchasing, production, transportation, sales, and finance to ensure products arrive where they are needed, when they are needed.

• Operational Problem-Solving: Resolve day-to-day supply chain and fulfillment issues proactively while continuously improving efficiency and scalability.

• International Expansion: Evaluate operational requirements for new markets, including warehouse arrangements, distribution models, customs, taxes, and compliance considerations.

Requirements:

You are an experienced operations professional who combines end-to-end supply chain understanding with a practical, hands-on approach. You can bring structure to fast-changing environments, make independent decisions, and build processes that remain effective as the business scales. The ideal candidate will demonstrate:

• Several years of experience in operations, supply chain, or logistics involving physical products.

• Direct responsibility for inventory, purchasing, warehousing, product availability, or delivery performance, rather than an exclusively analytical or coordination-focused role.

• A strong understanding of how demand forecasting, procurement, production, working capital, transportation, and sales interact.

• Experience working with third-party logistics providers (3PLs) and freight forwarders; international sourcing and retail distribution experience are strong advantages.

• The ability to design straightforward, scalable processes from initially unstructured workflows and document them for team-wide use.

• A proactive ownership mindset, with the confidence to solve problems, communicate risks early, and move initiatives forward independently.

• Strong communication skills in both German and English.

• A master's degree in supply chain management, logistics, or a related field is an advantage but not required.

Benefits:

• Permanent employment contract with a competitive fixed salary and participation in the company's success.

• A high-impact leadership role with direct access to the founders and the ability to influence key operational decisions.

• A potential career path toward Head of Operations, including the opportunity to build and lead your own team as the business grows.

• Fully remote working arrangements, with a paid coworking space available in your city if desired.

• A company car or JobRad benefit, depending on your preference.

• Fitness benefits and additional perks.

• Your choice of work hardware.

• 26 days of annual leave.

• 20 workation days per year within the EU.

• An annual professional development budget of €1,500.

• The opportunity to help scale a product with demonstrated market traction and growing retail distribution.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1