Engineering Manager, Managed Services

Accountabilities • Lead and develop a growing engineering team, improving both development velocity and operational quality.

• Manage the day-to-day delivery of managed services across customer environments, ensuring reliable and consistent service.

• Establish disciplined engineering and operations processes that support scalability, maintainability, and continuous improvement.

• Monitor team health indicators and take action to improve team effectiveness, collaboration, and performance.

• Maintain clear focus on priorities, milestones, deliverables, and customer commitments.

• Represent the managed services team with customers, internal stakeholders, product engineering teams, and external partners.

• Ensure service-level agreements are consistently met across customer deployments around the world.

• Drive ongoing improvements to products, processes, and operational practices based on customer and engineering feedback.

• Collaborate closely with engineering, product, and operations teams to resolve complex issues and deliver reliable distributed systems.

Requirements

• Bachelor’s degree or equivalent education in a technology-related field, or comparable professional experience.

• Proven professional experience in software engineering using technologies such as Python, Go, C, C++, Java, or similar, and/or experience managing technical operations teams.

• Demonstrated professional experience with OpenStack.

• Strong understanding of testing methodologies, maintainable code, and software quality practices.

• Experience with Linux system administration; Ubuntu or Debian experience is a plus.

• Solid understanding of cloud architectures, topologies, and technologies.

• Technical aptitude for understanding and managing complex distributed systems.

• Experience working with agile software development methodologies.

• Proven experience working within and managing distributed or remote teams.

• Strong communication, collaboration, and stakeholder-management skills.

• A practical, customer-focused approach to service delivery and operational excellence.

• Willingness to travel for team events, company gatherings, and customer meetings, generally around 20% or less.

Benefits

• Fully distributed and remote working environment.

• In-person team gatherings and company events approximately two to four times per year.

• Personal learning and development budget of USD 2,000 per year .

• Annual compensation reviews, with compensation taking into account location, experience, and performance.

• Performance-based annual bonus or commission in addition to base compensation.

• Recognition and rewards programs.

• Annual holiday leave.

• Maternity and paternity leave.

• Team Member Assistance Program and wellness platform.

• Opportunities to travel internationally and meet colleagues in new locations.

• Priority Pass and travel upgrades for eligible long-haul company events.

• A global, collaborative environment focused on open source, Linux, cloud technologies, and continuous learning.

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