ELD Specialist

Accountabilities • Provide first-line technical support for ELD hardware, software, connectivity, and related technology issues, guiding users through troubleshooting and resolution.

• Support drivers, dispatchers, and fleet managers with ELD-related questions and ensure issues are handled promptly, professionally, and accurately.

• Monitor ELD data for compliance, identify exceptions, and prepare reports required for safety audits and FMCSA requirements.

• Train drivers, dispatchers, and internal teams on ELD usage, Hours of Service requirements, electronic log maintenance, and compliance best practices.

• Communicate with ELD vendors and internal technology teams to document, escalate, and resolve recurring technical issues.

• Maintain current knowledge of federal and state ELD regulations and help ensure operational practices remain compliant with changing requirements.

• Contribute to continuous improvements in ELD processes, compliance monitoring, reporting, and support workflows.

• Promote safety, reliability, and regulatory compliance across transportation operations while adapting to new technologies and regulatory changes.

Requirements

• At least 1 year of hands-on experience working with ELD systems or related technology within trucking, logistics, transportation, or a similar environment.

• Strong understanding of FMCSA ELD regulations and Hours of Service rules.

• Demonstrated troubleshooting ability, with the confidence to diagnose ELD issues and guide drivers or other end users through practical solutions.

• Excellent written and verbal communication skills, with a professional and customer-focused approach.

• Strong organizational and prioritization skills, with the ability to manage multiple support requests in a fast-paced environment.

• Familiarity with major ELD vendors, telematics platforms, and ELD-related technologies is preferred.

• Experience preparing ELD compliance, safety, or incident reports is an advantage.

• Previous experience training adult learners or supporting driver training programs is a plus.

• Bi- or multilingual communication skills are highly valued.

• Comfortable working independently in a fully remote environment while collaborating effectively with geographically distributed teams.

• Resourceful, adaptable, detail-oriented, and committed to finding practical solutions while maintaining high compliance standards.

Benefits

• Competitive salary package.

• Paid time off (PTO).

• Fully remote work environment.

• Supportive, collaborative, and internationally diverse team.

• Ongoing training in ELD technology, compliance, and transportation operations.

• Opportunities for professional growth and career advancement.

• Opportunity to make a measurable impact on fleet safety, efficiency, and regulatory compliance.

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