Director, Transition & Integration

Accountabilities: • Lead and own transition and integration roadmaps for selected large-scale enterprise initiatives across planning, mobilization, execution, and stabilization phases.

• Serve as the single point of accountability for transition outcomes, ensuring milestones, success measures, readiness requirements, and stabilization criteria are clearly defined and tracked.

• Coordinate cross-functional workstreams to maintain alignment, readiness, accountability, and timely decision-making across concurrent initiatives.

• Act as the enterprise focal point for transition coordination, providing visibility into progress, dependencies, risks, issues, and critical decisions.

• Proactively identify and manage pressure points across technology, operations, people, vendors, resources, and service delivery, escalating issues early and driving resolution before they affect operations.

• Maintain an integrated view of risks, issues, and dependencies in line with organizational risk management practices, while planning resource requirements to prevent competing demands and capacity constraints.

• Balance transformation timelines with operational capacity, protecting performance, safety, service levels, customer outcomes, and employee morale throughout periods of significant change.

• Partner with business, operational, and technology leaders to manage change saturation, establish realistic execution plans, and develop continuity strategies for transition periods.

• Monitor transition performance metrics, identify areas where continuity may be at risk, and lead corrective actions and mitigation strategies.

• Establish and operate effective transition governance structures, ensuring clear decision rights, escalation paths, and accountability across workstreams.

• Synthesize complex information into clear options, trade-offs, recommendations, and decision points to enable informed executive leadership.

• Develop clear transition narratives and leadership messaging that help stakeholders understand what is changing, when it will happen, why it matters, and how risks are being managed.

• Remove barriers to progress and maintain momentum across enterprise-wide initiatives while ensuring sustainable implementation and successful stabilization.

Requirements

• Bachelor’s degree in Business Administration, Management, Operations, Engineering, or a related discipline; a Master’s degree such as an MBA, MPA, or equivalent is preferred.

• 10+ years of progressive experience in enterprise transformation, integration, transition management, or large-scale program leadership.

• Proven experience leading complex, cross-functional transitions involving operations, technology, people, vendors, and multiple organizational stakeholders.

• Demonstrated ownership of end-to-end integration programs, including roadmap development, governance, execution, and stabilization.

• Strong experience managing multiple high-impact initiatives simultaneously while maintaining operational continuity and service performance.

• Experience working closely with executive leadership to facilitate timely decisions, manage trade-offs, and align organizational messaging.

• Strong knowledge of enterprise transition and integration management, operational readiness, continuity planning, change sequencing, and capacity management.

• Advanced capabilities in risk, issue, and dependency management, with the ability to anticipate downstream operational, technical, and people impacts.

• Strong governance and stakeholder-management skills, including the ability to influence and align leaders without direct authority.

• Ability to translate complex information into concise executive recommendations, clear options, and practical decisions.

• Strong communication, executive presence, organizational awareness, and judgment in complex stakeholder environments.

• Demonstrated ability to coordinate teams across Operations, Technology, HR, Finance, vendors, and other business functions.

• Experience using performance metrics to assess transition health, integration progress, and enterprise outcomes.

• High tolerance for ambiguity, with calm, decisive leadership and strong accountability under pressure.

• Experience in regulated, national, or mission-critical environments is preferred.

• Exposure to in-housing initiatives, operating model changes, or service delivery transformations is a strong asset.

• Formal training or certification in program management, change management, or integration methodologies such as PMP, PgMP, Prosci, SAFe, or ITIL is considered an asset.

• Ability to work remotely from a Canadian home office and adapt to multiple time zones when supporting projects across the country.

• Flexibility to accommodate periods of extended working hours during peak business cycles and critical deadlines.

Benefits

• Annual base salary of $145,000–$165,000 , with the final offer determined based on qualifications, relevant experience, work location, and expected contributions.

• Fully remote position from a Canadian home office.

• Flexible work schedule within a full-time, 40-hour work week.

• Opportunity to lead high-impact enterprise transformation and integration initiatives with broad organizational visibility.

• Exposure to senior executives and cross-functional leadership across operations, technology, people, and business functions.

• Opportunity to influence how complex organizational changes are planned, implemented, stabilized, and sustained.

• National scope, with the opportunity to contribute to projects spanning multiple regions and time zones.

• Dynamic environment offering significant ownership, strategic responsibility, and the opportunity to shape enterprise-wide outcomes.

• Inclusive workplace committed to diversity, belonging, accessibility, and equitable opportunities for candidates and employees.

• Reasonable accommodation is available throughout the recruitment and assessment process for candidates who require it.

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