Director, Technical Business Operations

Accountabilities: • Lead operational governance programs across Retirement & Wealth, advising senior leaders on risk, compliance, resilience, technology, data, records, and third-party requirements while ensuring alignment with enterprise standards.

• Maintain governance frameworks, procedures, controls, documentation, and annual roadmaps, ensuring programs remain current, effective, and appropriately documented.

• Coordinate governance reviews, attestations, evidence collection, control testing, remediation activities, audit responses, and regulatory deliverables, ensuring commitments are completed accurately and on time.

• Track program performance, risks, milestones, and overdue actions, escalating issues appropriately and driving accountability across stakeholders.

• Lead the execution of Third-Party Risk Management and Vendor Management programs, including assessments, attestations, trigger-event reviews, issue management, reporting, and ongoing oversight.

• Partner with business, finance, technology, procurement, risk, and compliance teams to strengthen vendor governance and meet applicable regulatory and operational requirements.

• Coordinate business continuity planning, resilience testing, recovery exercises, and plan maintenance across supported business functions.

• Oversee governance for End User Computing Solutions, Process Criticality and Impact Risk Assessments, and other operational risk programs, ensuring required ownership, reviews, approvals, testing, records, and evidence are maintained.

• Lead records inventory reviews and promote effective information classification, retention, and lifecycle management across relevant functions.

• Develop executive-level dashboards, reporting, and performance metrics that provide transparency into risks, commitments, milestones, and program health while supporting informed decision-making.

• Maintain program repositories, procedures, templates, training materials, and stakeholder communications to promote consistent execution and organizational awareness.

• Identify opportunities to simplify and automate governance processes, improve operating effectiveness, and support business onboarding, education, and continuous improvement.

Requirements

• Bachelor’s degree or equivalent combination of education and relevant business experience, with 8+ years of experience in business operations, operational risk, governance, compliance, technology operations, vendor management, business continuity, or a related discipline.

• Strong knowledge of operational risk, controls, governance frameworks, and regulatory expectations, with the ability to translate requirements into practical operating processes.

• Proven experience leading complex, cross-functional programs and delivering outcomes through influence rather than direct authority in highly matrixed organizations.

• Strong program management, analytical, problem-solving, organizational, and prioritization skills, with the ability to manage multiple competing priorities effectively.

• Demonstrated experience designing governance processes, performance metrics, reporting frameworks, controls, and documentation that improve accountability and leadership visibility.

• Strong executive communication and stakeholder management capabilities, with the ability to build trusted relationships and communicate complex risks and operational matters clearly.

• Sound judgment, ownership, and accountability, combined with a proactive approach to risk management, continuous improvement, and business enablement.

• Financial services experience is preferred, particularly within retirement, wealth management, asset management, insurance, or banking environments.

• Knowledge of third-party risk management, operational resilience, business continuity, data analytics, records management, audits, and regulatory examinations is an advantage.

• Experience with governance and risk platforms such as Archer, Fusion, Ivalua, Process Unity, or SharePoint is considered a plus.

Benefits

• Full-time remote position available to candidates in Ontario, Alberta, Nova Scotia, Manitoba, and Saskatchewan.

• Expected salary range of CAD $118,300–$168,300, with eligibility for incentive compensation tied to individual and business performance.

• Customizable health and wellness benefits, including health, dental, mental health, and vision coverage.

• Short- and long-term disability, life insurance, and AD&D coverage.

• Adoption and surrogacy benefits, wellness programs, and employee and family assistance resources.

• Access to retirement savings programs, including pension options and a global share ownership plan with employer matching contributions.

• Financial education and counseling resources to support long-term financial well-being.

• Generous paid time off, including vacation, personal and sick days, statutory holidays, and applicable leaves of absence.

• A flexible, remote working environment designed to support employee well-being, inclusion, and sustainable career development.

• Opportunities to learn, grow, and shape your career within a global organization and a highly collaborative, cross-functional environment.

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