Corporate Operations Lead

Accountabilities • Own prioritized operational constraints from initial discovery and diagnosis through implementation, measurable outcomes, and establishment of durable long-term ownership.

• Work across a broad range of business domains, including HR, Finance, Engineering capacity, regional operating models, and regulated or brokerage-related operations when these represent key constraints to growth.

• Apply a Sense → Design → Build → Drive approach: establish what is happening, identify root causes, redesign inefficient systems, implement solutions, and drive adoption until measurable results are achieved.

• Determine the most effective lever for each problem, whether that involves workflow redesign, automation, organizational changes, improved decision-making, vendor changes, hiring, or technology solutions.

• Collaborate directly with functional leaders and their teams to mobilize resources, align priorities, address capacity constraints, and drive adoption without taking over their recurring operational responsibilities.

• Establish baselines and contribute to company-wide deep dives into velocity, capacity, friction, and operational performance.

• Use quantitative analysis and before-and-after measurement to demonstrate the impact of initiatives and validate that improvements are sustainable.

• Surface trade-offs, risks, and capacity constraints clearly, escalating to senior leadership when priorities or scope require additional direction.

• Identify opportunities to create scalable operating models that enable the organization to support continued growth without proportionally increasing headcount.

• Move efficiently from one high-value constraint to the next once a solution is implemented, adopted, and sustainably owned.

Requirements:

• 7+ years of relevant professional experience, including demonstrated ownership of complex, cross-functional operational initiatives from diagnosis through implementation and measurable outcomes.

• Proven track record as a builder-operator who can take ambiguous, high-stakes problems from limited context to practical, lasting solutions rather than simply delivering recommendations.

• Strong systems-thinking ability, with the capacity to quickly understand unfamiliar domains, map workflows and decision structures, identify bottlenecks, and diagnose root causes.

• Demonstrated ability to influence without formal authority, mobilizing cross-functional teams and senior stakeholders while driving adoption across teams that do not report directly to you.

• Excellent prioritization and judgment, with the ability to distinguish symptoms from root causes, focus on high-value opportunities, and challenge assumptions using evidence.

• Strong analytical and quantitative skills, including experience establishing metrics, assessing performance, and measuring the impact of operational improvements.

• High ownership and execution discipline, with a track record of staying accountable through implementation, adoption, and lasting change.

• Experience in internal product, strategy and operations, business operations, operational transformation, or similar environments is advantageous.

• Strong understanding of AI and automation as tools for improving operational leverage is a plus.

• FinTech, brokerage, or regulated financial services experience is helpful, particularly when working on operational constraints in these environments.

• Additional strengths in systems or product building, executive orchestration, or quantitative capacity analysis are valued.

• Comfortable operating independently in ambiguous, rapidly changing environments and adapting quickly as priorities evolve.

• Strong communication, collaboration, and stakeholder-management skills, with the ability to work effectively across functions and organizational levels.

Benefits:

• Competitive salary package aligned with experience and role scope.

• Stock options as part of the overall compensation package.

• Health benefits.

• One-time USD $500 home-office setup allowance for new hires.

• USD $150 monthly stipend provided through a Brex Card.

• Opportunity to work in a globally distributed environment with colleagues across multiple countries and time zones.

• High degree of autonomy and ownership over high-impact, company-wide initiatives.

• Exposure to diverse business functions, enabling significant professional development and broad strategic experience.

• Opportunity to work with a fast-growing financial technology organization focused on building scalable infrastructure and operational models.

• Inclusive environment built around curiosity, empathy, accountability, and continuous learning.

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