Care Navigation and Benefits Specialist

Accountabilities: • Support the development and refinement of Veteran-specific care coordination workflows, processes, guidelines, and escalation pathways.

• Help define appropriate scopes of work for non-clinical care coordinators, nurses, and social workers while identifying program gaps and opportunities for improvement.

• Serve as a subject matter expert on VA healthcare, Veteran benefits, community resources, and Veteran-specific services.

• Help care coordinators navigate VA, community, and Veteran-focused resources and provide benefits education when additional assistance is needed.

• Provide guidance on complex Veteran cases, including recommendations for appropriate referrals, resources, and escalations.

• Deliver direct Veteran support when needed, helping members navigate healthcare and social needs such as food, housing, and other community resources.

• Partner with training and care coordination leadership to develop and deliver Veteran-specific training programs.

• Educate care coordinators on VA healthcare, benefits navigation, Veteran resources, behavioral health considerations, and common barriers to accessing care.

• Act as an ongoing social work and VA subject matter expert for the care coordination team.

• Advocate for and motivate members to actively manage their health and healthcare while maintaining positive relationships with members, families, providers, and external partners.

Requirements

• 5+ years of experience as a clinical social worker, care coordinator, care navigator, or in a similar field, with demonstrated progressive program management experience.

• At least 1 year of experience working remotely, with the ability to work independently from a dedicated home office.

• Direct experience working with Veterans and/or within the VA system.

• Strong knowledge of VA healthcare, Veteran benefits and resources, behavioral health, and social determinants of health.

• Experience supporting medically and/or behaviorally complex populations.

• Experience engaging with members by phone and text message and documenting case notes within a care management or electronic health record platform.

• Experience using motivational interviewing techniques to build trust, encourage engagement, and support positive health outcomes.

• Strong interpersonal, written and verbal communication, collaboration, critical thinking, and problem-solving skills.

• Ability to work effectively within multicultural environments and demonstrate cultural awareness, curiosity, and continued learning about diverse communities.

• Ability to influence others toward positive outcomes while maintaining empathy, professionalism, and strong relationship-building skills.

• Resilience and adaptability when handling challenging member interactions, with a willingness to learn from setbacks and continuously improve.

• Experience with Apple computers, including MacBook devices, is preferred.

• Bilingual fluency in Spanish is preferred.

Benefits

• Full-time, Monday–Friday schedule from 8:30 AM to 4:30 PM CST .

• Fully remote position based in the United States.

• Dedicated home-office work environment with no required travel.

• Non-supervisory role within a care coordination environment.

• Opportunity to directly support Veterans with healthcare, benefits, behavioral health, and social needs.

• Meaningful work focused on improving members' access to care, resources, and quality of life.

• Collaborative environment involving care coordinators, nurses, social workers, training leadership, providers, and external partners.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1